A Havenstreet care home has been rated Inadequate in all areas by the Care Quality Commission (CQC).
The inspection of the home, which currently has 30 residents, took place at the end of last year.
Kind and compassionate staff
Although the care home failed on many levels, residents told the inspector they were satisfied with the care and support they received.
They and their relatives were also positive about staff who they felt were kind and compassionate.
The inspector’s findings
A summary of the findings included
- People did not receive their medicines at the correct times or in a safe way placing them at risk.
- Records of medicines administration did not show people had received all their medicines as prescribed and when they needed them.
- There were not always appropriately trained staff available who could administer medication.
- Action was not taken when people had a fall or where they were noted to have bruising or injuries of unknown cause
- Staff had not undertaken fire awareness training and new staff were unsure what action they should take should the fire alarms sound.
- Recruitment procedures were not safe as appropriate checks were not always completed before staff started work.
- There was insufficient staff with the necessary skills, knowledge and experience to meet people’s needs.
- People’s privacy and dignity was not always respected and staff did not always ensure this whilst providing personal care.
- Audits had not been completed and incidents and accidents were not investigated to ensure learning was used to prevent further occurrences.
For more detail, see the report, embedded below. Click on the full screen icon to see larger version.
Image: RosenGrant under CC BY 2.0
