Corrections and Complaints

Corrections
OnTheWight goes to great lengths to ensure that the articles that we produce are factual and unbiased.

If, despite best efforts, corrections are needed, OnTheWight will make them as soon as possible.

If you spot anything that needs correcting, please email us on newsdesk@onthewight.com with a summary of the issue.

Transparency
As part of our commitment to openness and respect for our readers, a summary of the change is placed at the bottom of the article, time and date stamped (example).

Trust in journalism – IMPRESS
We can look into complaints about items we have published which are in our control. We adhere to the Standards Code adopted by IMPRESS and can only deal with complaints which relate to an alleged breach of the standards set out in this Code.

We can only deal with your complaint if you are:
– personally and directly affected by an alleged breach of the Code
– a representative group affected by an alleged breach of the Code, where there is public interest in your complaint
– a third party seeking to ensure accuracy of published information

First step
We are also regulated by IMPRESS, but initial complaints must be made to us via our dedicated online complaints form.

Address: OnTheWight, c/o 25 Pier Street, Ventnor, Isle of Wight PO38 1SX
Email: legal@onthewight.com

We will acknowledge your complaint by e-mail or in writing within 7 calendar days and will normally respond to your compliant with a final decision letter within 21 calendar days. If we uphold your complaint, we will tell you the remedial actions we have taken.

If you are not satisfied with the final response to your complaint, or if you do not hear from us within 21 calendar days of submitting your complaint, then you can refer your complaint to our Independent regulator IMPRESS at the following address:

IMPRESS trust mark address - Rectangle