Bluebell House Residential Care Home in Ventnore received an unannounced visit from CQC inspectors in April this year.
The outcome of the inspection has been published today and gives the care home an overall rating of ‘Requires Improvement’.
Open and transparent culture
The report reveals that “People and relatives were positive about the service they received. They praised the staff and care provided” and that, “There were enough staff to meet people’s needs”.
In addition they say there is an open and transparent culture within the home.
Safety compromised
However, the CQC inspector also found that “People’s safety was being compromised in several areas.”
The report states, “Some essential audits such as for infection control had not been carried out.”
Although there were limited activities available for the 16 residents at the home, the manager advised the inspector they “had plans to develop activities to ensure these met people’s individual needs and interests”.
People are entitled to high quality care
Adrian Hughes, CQC’s Deputy Chief Inspector for Adult Social Care, said:
“People are entitled to services which provide safe, effective, compassionate and high quality care. We assess services against five key questions – Is the service caring? Is the service effective? Is the service safe? Is the service well led? Is the service responsive? – and rate each question and the service overall. Where we find a service meets our characteristics of good or outstanding then we will rate accordingly.
“If we find that a service requires improvement, we will expect them to provide us with a full plan setting out how they will address the issue. We will share our findings with local commissioners, and we will return in due course to check that they have made the required improvements.
“Whenever we find a service to be Inadequate, we will consider taking further action on behalf of the people who use the service. Providers of those services should take the publication of the inadequate rating as a signal that immediate action is required to improve the service”
The Report
For full details see the report embedded below.
Image: ell-r-brown under CC BY 2.0
