CQC inspectors have published more reports on adult social care services in the South of England today.
Under CQC’s programme of inspections, all of England’s adult social care services regulated by CQC, are being given a rating according to whether they are safe, effective, caring, responsive and well led.
Ryde care home
Fallowfields Residential Home in Ryde has been waiting for the outcome of their summer inspection.
The report published today rates the home as requiring improvement. It’s been rated as ‘good’ for caring, but ‘inadequate’ for being well-led. In the areas of being safe, effective and responsive, the inspector rated them as ‘requires improvement’.
‘Kind’ and ‘caring’ staff
Although there are several points raised by the Inspector are requiring improvement, they did say,
“Most people described staff as ‘kind and ‘caring’, although two people made less positive comments. We observed warm interactions between people and staff; staff were patient, spoke fondly about the people they cared for, and encouraged them to be as independent as possible.”
People are entitled to high quality care
Deborah Ivanova, CQC’s Interim Deputy Chief Inspector for Adult Social Care, said:
“People are entitled to services which provide safe, effective, compassionate and high quality care. We assess services against five key questions – Is the service caring? Is the service effective? Is the service safe? Is the service well led? Is the service responsive? – and rate each question and the service overall. Where we find a service meets our characteristics of good or outstanding then we will rate accordingly.
“If we find that a service requires improvement, we will expect them to provide us with a full plan setting out how they will address the issue. We will share our findings with local commissioners, and we will return in due course to check that they have made the required improvements.
“Whenever we find a service to be Inadequate, we will consider taking further action on behalf of the people who use the service. Providers of those services should take the publication of the inadequate rating as a signal that immediate action is required to improve the service.”
Full details can be found in the report below. Click on the full screen icon to see larger version.
