'Here to Help' support service launches at Ryde Library for local residents

Here to Help is the name of the brand new Ryde Information and Support Service based at Ryde Library to offer support, reassurance and a helping hand all in one place.

Ryde Town Council Mayor, Richard May, says,

“With over £50 million in unclaimed benefits on the Isle of Wight, we want to ensure local people don’t miss out on support that could significantly improve their well-being. This service is here to help residents access those benefits and provide real, on-the-ground assistance to anyone in need.
“Locating this new service at Ryde Library makes total sense as it’s already such an important information hub for the town where people know they can find help for a variety of issues.”

What they can help with
Some of the key areas in which Here to Help will be offering assistance include:

Interpretation & Explanation:
Help users understand paperwork and official communications.
Managing Documentation:
Assist with completing forms, applications, and organising paperwork.
Accessing Information:
Facilitate access to online resources and provide clear, written information.
Supportive Listening:
Offer sympathetic, empathetic listening without judgment.
Empowerment & Confidence Building:
Encourage autonomy by building confidence, reducing paperwork anxiety, and fostering independence.

Sheldrake: If we can’t help we’ll make sure to connect you with someone who can
Keith Sheldrake, Service Manager says,

“If you are feeling a bit stuck with paperwork or struggling to access services online then I can promise that you’re not alone! Our local drop-in service offers free, friendly, and informal chats.

“Whether you would like help with understanding post, applying for benefits, or just need reassurance that you’re on the right track, we’re here to listen and walk you through every step.
“If we can’t help we’ll make sure to connect you with someone who can. Whatever the problem, drop by, grab a cup of tea, and let’s make sense of it together. No problem is too small!”