A residential care home in Shanklin has received its latest CQC inspection report.
Seagulls in Shanklin is a local authority run residential home which provides accommodation for people with learning disabilities who need support with their personal care. At the time of the inspection there were five people living in the home.
Highlights
The home received an unannounced inspection in October. Highlights from the report include:
- People living at the home and their families told us they felt the home was safe.
- People were supported by staff who had received the appropriate training, professional development and supervision to enable them to meet their individual needs.
- There were enough staff to meet people’s needs and to enable them to engage with people in a relaxed and unhurried manner
- Staff developed caring and positive relationships with people and were sensitive to their individual choices and treated them with dignity and respect.
- Staff were responsive to people’s communication styles and gave people information and choices in ways that they could understand.
- They were patient when speaking with people.
- Staff were able to understand people who were unable to communicate verbally and respond to what was being said.
Some improvement is required to ensure the service is full effective, but CQC found the home to be ‘Good’ in all other areas of care provision.
People entitled to high quality care
Nicky Nendick, CQC’s Head of Inspection for Adult Social Care, said:
“People are entitled to services which provide safe, effective, compassionate and high quality care. We assess services against five key questions – Is the service caring? Is the service effective? Is the service safe? Is the service well led? Is the service responsive? – and rate each question and the service overall. Where we find a service meets our characteristics of good or outstanding then we will rate accordingly.
“If we find that a service requires improvement, we will expect them to provide us with a full plan setting out how they will address the issue. We will share our findings with local commissioners, and we will return in due course to check that they have made the required improvements.
“Whenever we find a service to be Inadequate, we will consider taking further action on behalf of the people who use the service. Providers of those services should take the publication of the inadequate rating as a signal that immediate action is required to improve the service.”
The report
Full details can be found in the report below. Click on the full screen icon to see larger version.
Image: aidan_jones under CC BY 2.0
