The Care Quality Commission (CQC) carried comprehensive inspection at Dower House GP Surgery in February this year.
Under CQC’s new programme of inspections, all of England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.
Overall, the CQC rated the Newport, Isle of Wight practice as ‘Good’.
Why the practice is ‘Good’
Highlights from the report include:
- There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
- Staff had the skills, knowledge and experience to deliver effective care and treatment.
- Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
- Information about services and how to complain was available and easy to understand.
- Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
- The practice had good facilities and was well equipped to treat patients and meet their needs.
- There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The report
Full details in the report below. Click on the full screen icon to see larger version.
Image: aidan_jones under CC BY 2.0
