This in from the IW NHS Trust, in their own words. Ed
Speaking at the Trust’s inaugural Annual General Meeting (AGM) 
held on 31st July, Executive Director of Nursing and Workforce, Alan Sheward paid tribute to all the staff and volunteers at the Trust who have worked hard over the last year to improve the quality of services.
Alan said:
“Our services improved across a number of areas. This is a result of more focus on what is important to patients and Islanders. Our aim is to provide a quality service every time for everyone.”
Where the Trust did well
The areas where the Trust did well include:
- the Hospital Standard Mortality Ratio reduced from 124 to 107;
- rates of hospital acquired infection reduced significantly;
- Following 3 Care Quality Commission (CQC) visits the Trust is meeting all essential standards
- Targets for the quality of care for people with Dementia aged 75 or older were achieved
- No children 16 or under were admitted to an adult mental health ward
- Access to Level 1 and Level 2 Child and Adolescent Mental Health Services was improved
Alan continued:
“This is good news for patients and Islanders but there are some areas where we need to do more work and we will be focusing on these during the current 2013/14 year. Following consultation with a range of Island organisations and individuals including staff we have set our key Quality Goals for 2013/14 and other areas that we will be seeking improvements. We will work with the Island’s Healthwatch, our Patient Council, the Care Quality Commission and Isle of Wight Clinical Commissioning Group to continue to deliver improvements for patients.”
Goals for 2013/14
The 2013/14 Quality Goals are:
- Reducing Mortality Rates (Clinical Effectiveness)
- Prevention of Pressure Ulcers (Patient Safety)
- Improving Communication (Patient Experience)
- End of Life Care (Amber Care Bundle) (Patient Experience)
Other quality elements included in Quality Account for improvement are:
– A review of previous year’s performance against quality goals – Patient feedback – Dashboards and scorecards – Complaints / Compliments – Participation in clinical audits – Learning from SIRIs/Never Events – Participation in Research – Goals agreed with Commissioners – Patient safety walk-rounds – Francis Review of Mid Staffordshire – Healthcare Acquired Infection (HCAI)
Alan continued:
“To strengthen the work we do we welcome feedback from patients and staff. With service user we are developing a Patient experience strategy and we make extensive use of the feedback provided to use through patient experience surveys including the new ‘Friends and Family Test’.”
The Report has been embedded below for your convenience.
