Eden House in Totland received an unannounced inspection by the Care Quality Commission in 4 February this year. The home provides accommodation and personal care for 19 people, including those living with dementia or other mental health needs.
The Inspector published their report today and have rated the Home as ‘Good’ in all areas of care.
Why the home is rated ‘Good’
Highlights from the report include:
- People told us they felt safe.
- Systems were in place to ensure people received their medicines as prescribed.
- There were enough staff to meet people’s needs.
- Staff were suitably trained, skilled and knowledgeable about people’s needs and received support through supervision and staff meetings.
- Staff followed relevant legislation to protect people’s rights and ensured decisions were made in the best interests of people living at Eden House.
- Eden House had a strong, visible person centred culture.
- Innovative ways were used to ensure people were supported and encouraged to be as independent as possible and able to live the life they choose.
- Interactions between people and staff were all positive and showed staff valued people as individuals.
- Staff spoke fondly of the people they cared for and treated them with kindness and
compassion. - People’s privacy and dignity were respected and confidential information was kept securely.
- People received care that was personalised to meet their individual needs.
- There was an open and transparent culture within the home.
- The registered manager was approachable and people felt the home was run well. Staff understood their roles, were happy in their work and worked well as a team.
CQC: “People entitled high quality care”
Deborah Ivanova, Interim Deputy Chief Inspector for Adult Social Care in London and the South, said:
“People are entitled to services which provide safe, effective, compassionate and high quality care. We assess services against five key questions – Is the service caring? Is the service effective? Is the service safe? Is the service well led? Is the service responsive? – and rate each question and the service overall. Where we find a service meets our characteristics of good or outstanding then we will rate accordingly.
“If we find that a service requires improvement, we will expect them to provide us with a full plan setting out how they will address the issue. We will share our findings with local commissioners, and we will return in due course to check that they have made the required improvements.
“Whenever we find a service to be Inadequate, we will consider taking further action on behalf of the people who use the service. Providers of those services should take the publication of the inadequate rating as a signal that immediate action is required to improve the service.”
