The Local Government Ombudsman (LGO) has just released it’s annual report in relation to the Isle of Wight council.
As you’ll see from the embedded document below, Dr Martin was happy with the isle of Wight council’s actions, saying, “I am pleased to say that I have no concerns about your authority’s response times and there are no issues arising from the complaints that I want to bring to your attention.”
During the period 2022-12, the LGO received 53 complaints, 28 of which were investigated.
Of those investigated; 14 did not have “enough evidence of fault”; five had “No or minor injustice & Other” and nine had “Injustice remedied during enquiries”.
Information contributes to public accountability
The Ombudsmen, Dr Jane Martin and Anne Seex say, “Faults by councils can cause injustice to individual citizens. When we find that has happened we will secure a remedy for the injustice. We also encourage councils to learn from what has happened and make improvements that benefit the wider community.
“Our annual reviews provide all councils with statistics about the complaints we have dealt with during the year. If there are any significant issues arising from particular complaints we mention them in the annual review. We hope the information contributes to public accountability and raising awareness of the importance of taking citizens’ complaints seriously.”
