The Orchard Care Home in Newport, which provides nursing and personal care for 54 people, including those living with dementia, received its latest CQC report this week.
The CQC had carried out a comprehensive inspection in June 2015, where they identified improvements required to ensure people received a safe, effective service. During the recent inspection, the CQC found improvements had been made, but said “these need time to become sustained and fully embedded in practise”.
‘Requires Improvement’
Under CQC’s programme of inspections, all of England’s adult social care services regulated by CQC, are being given a rating according to whether they are safe, effective, caring, responsive and well led.
The home was rated as ‘Requires improvement’ in all areas except ‘caring’, which the inspectors found to be ‘Good’.
People are entitled to high quality care
Deborah Ivanova, Acting Deputy Chief Inspector for Adult Social Care in the South, said:
“People are entitled to services which provide safe, effective, compassionate and high quality care. We assess services against five key questions – Is the service caring? Is the service effective? Is the service safe? Is the service well led? Is the service responsive? – and rate each question and the service overall. Where we find a service meets our characteristics of good or outstanding then we will rate accordingly.
“If we find that a service requires improvement, we will expect them to provide us with a full plan setting out how they will address the issue. We will share our findings with local commissioners, and we will return in due course to check that they have made the required improvements.
“Whenever we find a service to be Inadequate, we will consider taking further action on behalf of the people who use the service. Providers of those services should take the publication of the inadequate rating as a signal that immediate action is required to improve the service.”
The report
Full details can be found in the report below. Click on the full screen icon to see a larger version.
Image: bromfordgroup under CC BY 2.0
