The Care Quality Commission (CQC) has released a report following an inspection on residential care home, The Croft in Freshwater, which took place on 16 October 2012.
The inspection was carried out in response to concerns raised by members of the public.
Readers may be aware that 82 year old Gerry Webb, the pensioner from Freshwater who died tragically in October after becoming trapped under a white Ford Courier van, was resident at the home.
Standards of care not being met
The CQC say that they will be taking enforcement action in relation to Standards of providing care, treatment and support that meets people’s needs; Standards of caring for people safely and protecting them from harm; Standards of staffing and that improvements are required in relation to Standards of quality and suitability of management
The summary of the report states:
We spoke with six people who were living at the home. Some people were unable to tell us about their experiences due to their cognitive problems. We observed how people spent their time, the support they received from staff. We also spoke to a visiting healthcare professional and the staff. People told us that they were treated with well and it was all right when asked about what it was like living at the home. We observed that the staff behaved in a respectful manner when speaking to people. A visiting healthcare professional told us that they visited one of the people regularly and found that they had settled at the home.
We found that although initial assessments were completed, people care plans did not reflect their current needs and how these would be met. Where risks were identified such as falls, there were limited action plans to show how these would be effectively managed. Healthcare professionals advice were sought and detailed guidance was provided to staff . These were not always followed by the staff which meant that people did not receive the care they needed.
People were not always supported to be able to eat and drink sufficient amounts to meet their needs. We found that the arrangements for the management of peoples medicines were not adequate and action was needed. There was not always adequate staff and staffing hours were eroded by non care duties. There was a lack effective system to monitor the quality and service delivery.
Full report
There are many very worrying findings in the report of the unannounced inspection.
The full report is embedded below for your convenience (click on the full screen icon to see larger version)
Image: okko pyykka under CC BY 2.0
