Monday 19th September, the date of Late Her Majesty Queen Elizabeth II’s State Funeral, will be a national bank holiday.
This bank holiday will operate in the same way as others, with special arrangements for certain council services. Please see the information below:
Adult Social Care and Housing Needs
Offices will be closed and normal service resumes on Tuesday 20th September.
- Outside of these times urgent calls should be directed to Wightcare by calling (01983) 821105.
- If you are worried about a vulnerable adult, please contact Wightcare at (01983) 821105 (24 hours).
You do not need to know everything about a vulnerable adult and what is happening before you contact us.
IN AN EMERGENCY CONTACT THE POLICE BY DIALLING 999.
Bereavement Services
- Open as normal.
Crematorium Grounds and Book of Remembrance
The grounds can be accessed at any time, but if the gates are closed, please park on the road outside and use the pedestrian gate.
All cremation documentation, burial forms and music should be delivered at least three clear office working days before each service, especially over this period.
Building Control
Building Control will continue to operate a Dangerous Structure out-of-hours service over the bank holiday.
If there is immediate danger and a threat to life, call 999. For all other situations, please call (01983) 821105.
Children’s Services
Offices will be closed and normal service resumes on Tuesday 20th September.
If you are worried a child is, or at risk of, suffering, neglect or abuse please contact the Children’s Reception Team:
- Tel 0300 300 0117 (available 24 hours a day).
You do not need to know everything about a vulnerable adult and what is happening before you contact us.
IN AN EMERGENCY CONTACT THE POLICE BY DIALLING 999.
Contact Centre and Help Centres
Newport Help Centre will be open 10am-4pm to enable residents to sign the book of condolence.
All other services will be closed.
Coroner’s Office
The Coroner’s Office will be closed. It reopens as normal on Tuesday 20th September.
Council buildings or land
For emergencies involving council-owned buildings, please contact Wightcare at (01983) 821105.
Floating bridge
Cowes floating bridge is operating as normal
- First crossing from West Cowes at 5am, first crossing from East Cowes at 5.10am
- Last crossing from West Cowes at 12.20am, last crossing from East Cowes at 12.25am
Please check the Floating Bridge website for live status before travel as the above timetable may change due to any potential adverse weather.
Highways emergencies
Flooding, fallen trees, highway obstruction, traffic lights not working etc – please contact Island Roads, tel: 822440
Non-emergency highway issues can also be reported online at fms.islandroads.com
General information is available via the website www.islandroads.com
Leisure Services Facilities
Cliff lift:
- 6am – 10am Open
- 10am – 3.30pm Closed
- 3.30pm – 9pm Open
The Heights:
- 6am – 10am Open
- 10am – 3.30pm Closed
- 3.30pm – 9pm Open
Medina:
- 6am – 10am Open
- 10am – 3.30pm Closed
- 3.30pm – 9.30pm Open
Theatre:
- Not open, no shows were scheduled to take place.
Westridge:
- 6am – 10am Open
- 10am – 3.30pm Closed
- 3.30pm – 9pm Open
Libraries
- All libraries are closed. Re-open as usual on Tuesday 20th September.
Record Office
The Record Office is not open on Mondays or bank holidays.
Dinosaur Isle Museum
- Not open on Mondays in the winter period.
Cowes Maritime Museum
- Closed
Museum of Island History
- Closed on Mondays
Newport Roman Villa
- Closed
Planning
The planning department will be closed for the bank holiday.
Planning Enforcement complaints can continue to be made anytime online, and this can include reporting any alleged illegal works to protected trees.
Recycling and Waste Collection
Residents are being advised that waste, recycling and garden subscriptions collections will see one week of change to their usual collection day next week (week commencing 19th September),
This will mean that all waste, recycling and garden waste collections for the week commencing Monday 19th September will run one day late.
| Usually collected | Will be collected |
| Monday 19th | Tuesday 20th |
| Tuesday 20th | Wednesday 21st |
| Wednesday 21st | Thursday 22nd |
| Thursday 22nd | Friday 23rd |
| Friday 23rd | Saturday 24th |
Collections for the week commencing Monday 26th September will resume on their normal day.
Register Office
The Register Office will be closed and normal and normal service resumes on Tuesday 20 September.
Regulatory and Community Safety Services (Licensing, Environmental Health, Housing renewal and Trading Standards)
Offices will be closed and normal service resumes on Tuesday 20 September. If you wish to talk to a specific officer please make an appointment.
Revenues, Benefits, Parking Services, Blue Badges and Payments Team
Online applications remain available for council tax/local council tax support/housing benefit and Blue Badges.
For housing benefit payment arrangements, please visit: www.iow.gov.uk/housingbenefitpayments
To use the Citizens Access Portal to view your council tax account online, please visit www.iow.gov.uk/revsandbens (selecting Related Services and Links and then Citizens Access Portal).
To use the Citizens Access Benefits Portal to apply and notify a change of circumstances, please visit: www.iow.gov.uk
News shared by Isle of Wight council press office, in their own words. Ed
Image: fotografierende under CC BY 2.0
