The Care Quality Commission has published a further 51 reports on the quality of care provided by adult social care services across the South of England.
Included in the latest round of reports is one for The Moorings Retirement Home in Cowes.
The inspector gave an overall rating of ‘Requires Improvement’, with the same rating for the categories Safe, Effective, Caring, and Well-led, with a rating of ‘Good’ for Responsive.
Many positive findings
Highlights from the report include:
- Staff developed caring and positive relationships with people by treating them with kindness and compassion.
- People felt safe at the home and staff knew how to identify, prevent and report abuse.
- Staff recruitment processes were safe and effective.
- Staff were supported appropriately in their role and felt valued by management, who they described as supportive and approachable.
- People felt the home was well run. There was a clear management structure in place and all staff understood their roles.
People entitled to high quality care
Deborah Ivanova, CQC’s Interim Deputy Chief Inspector for Adult Social Care, said:
“People are entitled to services which provide safe, effective, compassionate and high quality care. We assess services against five key questions – Is the service caring? Is the service effective? Is the service safe? Is the service well led? Is the service responsive? – and rate each question and the service overall. Where we find a service meets our characteristics of good or outstanding then we will rate accordingly.
“If we find that a service requires improvement, we will expect them to provide us with a full plan setting out how they will address the issue. We will share our findings with local commissioners, and we will return in due course to check that they have made the required improvements.
“Whenever we find a service to be Inadequate, we will consider taking further action on behalf of the people who use the service. Providers of those services should take the publication of the inadequate rating as a signal that immediate action is required to improve the service.”
The report
Full details of the findings are included in the report below. Click on the full screen icon to see larger version.
Image: Ulrich Joho under CC BY 2.0
