Residents’ views are being sought as Island Roads launches its annual customer survey.
The annual survey, which is carried out in February each year, encourages residents to rate the different services provided by Island Roads including road and footway resurfacing, winter maintenance, street cleansing, verge and grass cutting and customer service as part of its work to improve the Island’s highway network.
Work continues
Despite the pandemic, the last year has continued to be a very busy year for the company with a further 9.21km of road improvement schemes completed including the delivery of a major junction improvement scheme at St George’s Way alongside a comprehensive programme of surveys and inspections of highway retaining walls across the Island.
Major schemes
Major schemes at Smallbrook junction and the shared use path at Fairlee have also been launched, along with the final phase of an Island-wide signal upgrade programme at Coppins Bridge. Alongside this, the company has continued its year-round programme of highway maintenance services.
Since the contract began in 2013, the condition of over 560km, over 70 per cent, of the Island’s road network has been improved taking it from one of the worst in the country to one of the best.
Ambrose: Important part of gauging how residents feel we are performing
Island Roads Business Manager, Steve Ambrose, said,
“Our annual survey is an important part of gauging how residents feel we are performing in delivering our highway services on the Island and we really value the views of all those who take part.
“The results are part of a range of measures that we use to help us assess where we need to make improvements to our services in the coming year.”
Factsheets and survey
The company recently created a series of factsheets to help residents understand about its services and how they are delivered on the Island.
The survey runs until 28th February and can be accessed online via Island Roads Website.
Paper copies of the survey are also available on request by emailing [email protected] or by calling 01983 822440.
News shared by Claire on behalf of Island Roads. Ed
Image: © Island Roads
