Shanklin Chine, one of the Isle of Wight’s most historic attractions, has recently announced on social media its decision to transition to a cashless payment system.
The move, admittedly a challenging decision for the charitable organisation, is backed by multiple reasons, with staff safety being a primary concern.
Staff safety prioritised
Staff members working in ticket booths, often operating solo, are perceived to be at risk of theft, according to Shanklin Chine. While the practice of staff working alone isn’t novel, safety is and remains a key priority for the team, as environmental factors and situations change.
In the wider context, Shanklin Chine notes that it, like many businesses, is being compelled to transition towards cashless transactions due to societal and economic pressures.
The toll of cash transactions
One notable challenge is the declining number of banks and post offices, which has made cash banking a more time-consuming process, thus eating into the staff’s productive hours.
The ever-increasing costs associated with insurance, particularly those associated with retaining cash on-site, have also contributed significantly to the shift towards a cashless model.
Jo Porter, Shanklin Chine’s General Manager, addressed the change, acknowledging the disappointment it has sparked amongst the Isle of Wight’s residents and visitors. The team has received abuse both digitally and now in person.
Balancing business decisions and community sentiments
Jo said,
“We are sorry this has caused such upset amongst the residents and visitors to the Isle of Wight, but it is a decision we have had to make and not made lightly.”
She further expressed regret at the intense reaction directed towards the attraction, noting that cashless models are being adopted by businesses, including attractions, across the Island.
Excessive response
The global pandemic has seen a surge in businesses transitioning to cashless operations, with many places barely accepting cash during the initial lockdown easing phase. Jo acknowledged the displeasure voiced by some individuals, suggesting that some responses have been rather excessive.
Shanklin Chine is a registered charity with over 200 years of history on the Island. Over its existence, it has evolved with the changing times, and the move to cashless transactions represents another stage in this ongoing transformation.
Adapting to change
Shanklin Chine assures that any changes to the organisation’s operations will be communicated to customers and hopes for continued support from the public, including support for local businesses and musicians the attraction collaborates with during the summer season.
Further information on the transition can be found on Shanklin Chine’s social media page.
