Last night there was a surprise development on the week-long loss of wireless services from Click4Internet (C4I) story.
Shortly after OnTheWight published our article, we were contacted and pointed towards a service update on the WightFibre Website.
“Police have been called”
WightFibre, who provide C4I wireless access to their Isle of Wight customers that are beyond the reach of their cables, have announced, “Suspected criminal activity is continuing to cause issues with some WightFibre customers on the Click4Internet network” and that “The police have been called.”
There’s no implication that Click4Internet are themselves involved in ‘criminal activity’, but rather that it has been perpetrated on them.
WightFibre’s update concludes,
Contrary to some reports Click4Internet is not in Administration and continues as a valued partner of WightFibre. Once these issues have been addressed we expect the wireless broadband service to be better than ever.
C4I: “Repeatedly by criminal activity”
In the last few minutes Click4Internet have left a very long comment with OnTheWight which includes the following:
During this emergency we have suffered numerous unexplained and suspicious technical issues. Our email and web site servers have been attacked repeatedly by criminal activity in past days – making communication extremely difficult.
We would stress that we hold no electronic financial information about any customers and therefore there is no risk to customers in this regard.
Our server security has not been breached but outside cyber attacks have at times cut the servers off from being able to communicate and send and receive emails.
We are taking the appropriate steps to identify the criminals responsible and bring them to justice.
Service should be returning
The WightFibre update of last night went on to say that they are working with C4I and “expect to have a resolution in the next few hours.” The update was posted at 7:41 last night.
WightFibre go on to say “Unfortunately, this will still leave a small number of customers without service until Friday,” so it looks like customer’s problems should be resolved today.
