Those living in the Ventnor and Bonchurch areas who are signed up to Orange or T-Mobile (Now re-branded Everything Everywhere, or EE) for their mobile service have been severely let down over the last six weeks.
Back in September 2012, Orange mobile reception disappeared completely from many parts of the town. This meant no calls in our out, or even text messages.
Texts not arriving
Those who travelled out of town to other parts of the Island got used to hearing the consecutive bleeping of their mobile phones, with messages starting to come onto their mobiles as they made they way further away from Ventnor.
Those who had no reason to leave the town, were obviously left unaware that their phone may have contained important phone or text messages.
Angry customers On The Wight received many calls and emails from residents angry at the weeks of lack of service.
We put got in touch with the Orange press team, and discovered that their service was just as faulty as the mobile reception in Ventnor. Many back and forths resulted in only stock replies from the press team, with customer call centre teams giving more accurate information about the outtage.
On for a week, then off again
Three to four weeks into the loss of service, suddenly the Everything Everywhere (EE) service was turned on and most had normal service return to their mobiles.
Sadly it was short lived. Within a few days the mobile service disappeared yet again and has been gone for most of the week.
Paying for a service not received
This sort of service is appalling and many feel a breach in the contract that mobile users have with the company.
Many are paying a fixed monthly cost for a service they are not receiving.
How’s your mobile reception?
We’re keen to hear from other residents who have had problems with Orange or T Mobile service in Ventnor (or other parts of the Isle of Wight).
Update: Social media reaction
We know that some readers are not Social media user, so we’ve gathered the reactions of readers on Facebook and Twitter and put them below.
