Huge improvement at care home for those with mental health needs, say CQC

Many improvements have been made at the care home and the Inspector found that staff treated residents with kindness and compassion, respect and dignity.

Happy face ball

A care home in Freshwater, where the Care Quality Commission previously had to take enforcement action, has been given a rating of ‘Good’ following the latest inspection.

In 2016 the CQC discovered three breaches of the Health and Social Care Act at the care home that provides accommodation for people with mental health needs.

Highlights from the report
However, improvements have been made and during the latest inspection which took place in July the inspector found:

  • That residents at The Croft and felt safe and happy.
  • There were enough staff to meet people’s needs and they had been recruited safely.
  • Staff received appropriate training and support to enable them to carry out their role effectively.
  • That appropriate safeguarding procedures were in place to protect people from the risk of abuse.
  • That medicines were managed safely and in accordance with current regulations and guidance.
  • Staff sought people’s consent and supported people to make choices about their care.
  • Staff treated people with kindness and compassion.
  • Residents were treated with respect and dignity.
  • Residents had clear, detailed and person-centred care plans, which guided staff on the most appropriate way to support them.
  • There was a clear management structure with staff being supported by the registered managers and provider.

Some improvements need to be carried out before the provider can be rated as ‘Outstanding’, but the report found:

  • Is the service safe? – Good
  • Is the service effective? – Good
  • Is the service caring? – Good
  • Is the service responsive? – Good
  • Is the service well-led? – Requires Improvement

The report
Full details in the report below. Click on the full screen icon for larger version.

Image: geishaboy500 under CC BY 2.0

Friday, 16th August, 2019 11:43am



Filed under: Freshwater, Island-wide, Isle of Wight News, Top story

Any views or opinions presented in the comments below must comply with the Commenting 'House Rules' and are solely those of the author and do not represent those of OnTheWight.

Leave your Reply

Be the First to Comment