Two Isle of Wight tourism businesses have been presented with a national award for customer service.
Significance of the ROSE Award
The VisitEngland ROSE Award is given to just 100 businesses each year who have demonstrated excellent customer service, celebrating the establishments, irrespective of their star rating, style or type of accommodation, where the owners, management and employees provide world-class service to their visitors.
Award recipients express gratitude
The Inglewood Guest House in Sandown and the Dairy Barn self-catering in Wroxall were presented their awards at a ceremony today (Tuesday 05 September) at Great Fosters Hotel in Egham.
Justine and Jon Frankis from the Inglewood Guest House were there to collect the award.
Justine said,
“We are delighted to receive this award which recognises our hard work, and we are grateful to all our guests past and present who continue to support us.”
Michael Poland from Dairy Barn in Wroxall added his thanks to his guests and the team at Dairy Barn,
“I am delighted that we have won this award because it reflects the excellent service provided by our Property Manager, Sally, and the whole team. It gives myself and my wife such pleasure in receiving the high praise from our guests which often exceeds their highest expectations. We would like to say a big thank you to Sally and to everyone behind the scenes for their dedication in providing such a wonderful experience for our guests to stay at the Dairy Barn.”
Industry commendations
Will Myles, MD at Visit Isle of Wight said,
“Congratulations to the Dairy Barn at Wroxall and Inglewood Guest House at Sandown. To win this award from VisitEngland is a testament to the hard work and effort that they have put in to ensuring that their guests receive the very best Isle of Wight welcome!”
Highlighting diversity in accommodation
Nadine Thomson, VisitEngland Advisory Board Member, said,
“The ROSE Awards celebrate and champion the accommodation businesses across England who go above and beyond in their customer service to guarantee visitors have amazing experiences.
“There truly is a place to stay to suit all tastes and budgets in England and these awards also highlight the exceptional variety on offer. From our wonderful English inns and pubs with rooms, to glamping, camping and farm-stays in beautiful countryside and coastal locations. From traditional B&Bs and self-catering cottages to luxury boutique accommodation, there really is something for everyone.”
Previous Isle of Wight recipients
In 2022, The Mill House at Brighstone received the VisitEngland ROSE Award.
News shared by Simon on behalf of Visit Isle of Wight. Ed
