Isle of Wight GP surgeries increase use of telephone consultations

In light of the Coronavirus outbreak, your consultation with GPs may to take place either online or via phone


Across the Isle of Wight many number of GP surgeries have had to adapt the way they’re working during the Coronavirus (Covid-19/C19) outbreak in order to protect staff and patients.

This might mean non-urgent appointments being rescheduled or that consultations are taking place either online or by phone.

Residents are asked to understand the reason for the changes and to be patient with staff who are working in the best interests of the entire community.

Triaged via phone calls
A CCG spokesperson said:

“As a result of heightened concerns around COVID-19, practices locally are increasing the use of online consultations and telephone triage to support infection control and protect patients and staff. 

“Some practices routinely manage their demand in this way already. What this means is that all appointments will initially be a phone call with a clinician, who will then arrange an appointment if it is clinically appropriate. This will allow practices to provide a high level of care to those patients who need clinical input in a more time efficient way. 

“To manage the increased number of patient contacts, practices may also need to reschedule some routine appointments that are not time critical. This will be discussed with patients if appropriate. 

“We thank everyone for their support at a time when we are dealing with an ever-changing environment.”

Government Covid-19 guidance: Stay alert and stay safe
Wash your hands thoroughly and frequently (video tips).

Social distancing
It is recommended that you maintain at least a two metre gap (about 6.5ft) from people who are not from your household.

Seeking advice
Use the NHS 111 online coronavirus service that can tell if you need medical help and advise you what to do.

Image: ukrmedia under CC BY 2.0

Wednesday, 18th March, 2020 8:57am



Filed under: Health, Island-wide, Isle of Wight News, Top story

Any views or opinions presented in the comments below must comply with the Commenting 'House Rules' and are solely those of the author and do not represent those of OnTheWight.

Leave your Reply

3 Comments on "Isle of Wight GP surgeries increase use of telephone consultations"

newest oldest most voted
Whilst you are technically correct Angela I ask has anybody volunteered to do their shopping for them? Please don’t mention online shopping as the other day I tried all evening to order from the main supermarkets to no avail apart from waiting a couple of weeks; plus many older people are not Internet ‘savvy’ or indeed own a computer. Then we go on to repeat prescriptions as… Read more »
Angela Hewitt
It will be massively difficult for people. But the right decision. I do get the feeling that some people are not taking this crisis seriously. One over 70’s couple told me over the phone that they have self isolated and just going out for a bit of shopping!!? As there is little testing it must be noted that there are people with mild symptoms moving around the… Read more »
Mark L Francis

People could go out if they keep 2m from each other, but you cannot do that without co operation on both sides. The streets seem full of people quite happy to walk right into you. Thats why we none of us can go now.