Hovertravel has been awarded ‘Leader’ level in the Government’s Inclusive Transport Leaders Scheme in the latest round of accreditation.
The Leader level is the top level of accreditation in the scheme, with Hovertravel having been recognised at this level when the scheme launched in 2020 and now achieving this top status again.
Chapman: We want everyone to enjoy the fun of a hovercraft flight
Neil Chapman, managing director of Hovertravel, explains,
“Hovertravel can demonstrate that it has held the highest level of accreditation since November 2020 and this is a testament to the team at Hovertravel who have driven our HoverCare initiative to achieve such high standards.
“We want everyone to enjoy the fun of a hovercraft flight and our programme of engagement both internally and externally powers our ongoing development and shares best practices across our industry and our region.”
HoverCare scheme
Hovertravel’s accessibility initiative launched in 2016 and has been recognised by several award schemes. With a framework embedded with the company’s quality management system, HoverCare is run by an internal group of Hovercare leaders, consisting of representatives from all departments in Hovertravel.
As well as having a company-wide perspective, HoverCare invites other companies, individuals, community support groups, charities and specialist schools to gather feedback through its Try Before You Fly events. Such events are also attended by representatives from the Department of Transport, the Maritime and Coastguard Agency and other local transport providers.
Chapman: We have shown that we can use feedback from the community
Neil adds,
“We are on a journey and we can still learn so much more, so we work very hard to be open to as many different groups and interests as possible.
“By actively listening we have shown that we can use feedback from the community to inform us and help us evolve our service through continuous improvements.”
For more details on the HoverCare initiative please visit the website.
News shared by Stephen on behalf of Hovertravel. Ed
