Legal requirement for some businesses to display QR code and record contact details or face fines of up to £10,000 (updated)

From today it is a legal requirement for businesses to have NHS QR code posters visible to customers on entry

checking in with qr code on screen

From today (Thursday 24th September) businesses across the Isle of Wight in hospitality; leisure and tourism; close contact services; and local authority venues must have NHS QR code posters visible on entry, so customers can use their smartphones to easily check-in.

The move coincides with the national launch of the NHS Covid-19 Test and Trace App across England and Wales.

Legal requirement
It is now a legal requirement for businesses to display a QR code, as well as record the name, date and time of entry, telephone number, email address or postal address and the number of people entering together.

This information must be kept for 21 days.

Large fines
In addition, businesses will face stricter rules to make their premises Covid Secure (from 28th September) and any business who breaches the new legal requirements can face fines of up to £10,000 for repeated breaches.

See the Government Website for more information.

Move to NHS QR Code
Businesses who are already using their own QR system are being encouraged to switch to the NHS Test and Trace QR code.

An alternative check-in method must be maintained to collect the contact details of those who don’t have the App, for example a handwritten register.

Businesses should download the QR codes at

Article edit
7.30am 25th Sep 2020 – Category of businesses added

Image: Proxyclick Visitor Management System under CC BY 2.0

Thursday, 24th September, 2020 5:26pm



Filed under: Business, Island-wide, Isle of Wight News, Top story

Any views or opinions presented in the comments below must comply with the Commenting 'House Rules' and are solely those of the author and do not represent those of OnTheWight.

Leave your Reply

9 Comments on "Legal requirement for some businesses to display QR code and record contact details or face fines of up to £10,000 (updated)"

newest oldest most voted

Talk about big brother. We already live in a country that has pretty much more CCTV than any other country, now they want to monitor people’s whereabouts with this QR code. Covid has resulted in a cashless society, they already know where everyone is by their credit card transactions.


What is a smart phone. I haven’t got a a stupid phone


I have!

Mark L Francis

Am I the last person on the planet not to possess a mobile phone at all?


There will be a lot of businesses on the island facing a £10,000 fine

Rhos yr Alarch

It seems that those with no Smartphone are now second class citizens. And of course such people are likely to be amongst those most at risk from Covid-19. Unless the idea is to get more people to acquire new Smartphones – a nice little earner for certain companies….?!



clearly a Rishi scam to refill the Treasury coffers


If you don’t have the smartphone app then the business will take and record details of each person entering.
Remember each person needs to QR code scan or give details, not just one from each group.
The business needs to ensure this happens.
It’s for all our benefit to do all we can to keep this virus at bay until we all have a vaccine.

Mark L Francis

Will the Govern,ment pay for me to have a Smartphone & pay me to use it when I don’t want to?