A care provider has been served with three warning notices over failing to meet regulations at an Isle of Wight residential home in Wootton Bridge.
Watchdog the Care Quality Commission (CQC) has rated Kite Hill Care Home, run by Colville Care, ‘requires improvement’ overall and for four categories including safe, effective, responsive and well-led.
The CQC served the notices due to a failure to meet regulations relating to consent, safe care and treatment, as well as good governance.
One area, caring, was marked as ‘good’ which Alistair Colville, director of Colville Care, said reflects the kindness, compassion and commitment that the home’s team shows to residents every day.
Kite Hill was supporting 29 people at the time of the CQC’s assessment in July.
What the CQC found
The watchdog said,
“We identified five breaches of regulations, in relation to consent, safe care and treatment, governance, staffing and failure to notify CQC.
“The provider did not always ensure all potential risks to people were understood and managed effectively.
“Medicines were not always managed safely, including some medicines that had not been administered as prescribed and evidence demonstrating that some people had been given medicines that had expired.”
Other observations included people’s care plans lacking guidance in relation to potential risks associated with diagnosed medication conditions, systems to ensure staff received all training relevant to their role were not effective and the provider’s governance processes not identifying the issues identified by the CQC during its assessment.
Praise for cleanliness and food
There was however praise for the home’s cleanliness, maintenance and lack of malodours.
Staff were said to have followed infection prevention and control practices and used appropriate personal protective equipment (PPE).
The CQC noted people and relatives gave positive feedback about Kite Hill’s staff and spoke positively about the service’s cleanliness and food.
Provider says changes already made
Mr Colville said,
“We were pleased the inspection recognised our service as good for caring, reflecting the kindness, compassion and commitment that our team shows to residents every day.
“We are proud of the positive relationships we have built with the people we support and their families.
“We acknowledge the areas where improvements were identified and have already implemented significant changes to strengthen our systems and governance processes, with further work continuing to ensure we provide the highest possible standard of care.”
This article is from the BBC’s LDRS (Local Democracy Reporter Service) scheme, which News OnTheWight is taking part in. Some alterations and additions may have been made by OnTheWight. Ed
