Under CQC’s programme of inspections, all of England’s adult social care services regulated by CQC, are being given a rating according to whether they are safe, effective, caring, responsive and well led.
The inspector gave Kite Hill Nursing Home an overall rating of ‘Good’ for their provision of care for the 27 residents of the home.
Highlights from report
Some of the highlights of the report include:
- People and relatives were positive about the service they received.
- They praised the staff and care provided.
- People felt safe at the home.
- People received personalised care from staff who understood their needs and they were supported to make choices.
- At the end of their life people received appropriate care to have a comfortable, dignified and pain free death.
- People were also positive about meals and the support they received to ensure they had a nutritious diet.
- Staff treated people with kindness and compassion and formed caring relationships with them and their relatives.
- Staff protected people’s privacy, promoted their independence and involved them in planning the care and support they received.
- People liked living at the home and felt it was run well.
- There was an open and transparent culture.
People are entitled to high quality care
Deborah Ivanova, Interim Deputy Chief Inspector for Adult Social Care in London and the South, said,
“People are entitled to services which provide safe, effective, compassionate and high quality care. We assess services against five key questions – Is the service caring? Is the service effective? Is the service safe? Is the service well led? Is the service responsive? – and rate each question and the service overall. Where we find a service meets our characteristics of good or outstanding then we will rate accordingly.
“If we find that a service requires improvement, we will expect them to provide us with a full plan setting out how they will address the issue. We will share our findings with local commissioners, and we will return in due course to check that they have made the required improvements.
“Whenever we find a service to be Inadequate, we will consider taking further action on behalf of the people who use the service. Providers of those services should take the publication of the inadequate rating as a signal that immediate action is required to improve the service.”
Further detail can be found on the CQC Website.
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