Childline volunteer

December 2020 the loneliest month for children contacting Childline

The NSPCC run service Childline can today reveal counselling sessions about loneliness peaked over the festive period last year, with the service delivering a record number of nearly 600 in December alone.

From April 2020 to March 2021 there were 6,039 counselling sessions about loneliness, marking an all-time high for a single year. This is an increase of nearly half (49%) over the past four years.

The NSPCC has long highlighted that many children and young people struggle with loneliness and isolation. The data released today suggests that these feelings were exacerbated during the pandemic, as schools were closed, and they were forced to stay at home. Children shared with Childline’s counsellors that these experiences were particularly acute over the festive period, as households were unable to mix.

Childline volunteer

Imogen, a woman from Hampshire, spoke to the NSPCC about her experiences of living in an abusive household at Christmas. She said:,

“My home seemed pleasant, but would change whenever my father was around. When he was at the house it felt like there was a shadow over us all. Though my father left our home shortly before I finished primary school, my fear of him remained. By my teens, I viewed the idea of him killing me as a ‘when’, not an ‘if’.

“As a child, I was quiet and withdrawn. I struggled to make new connections, and found trust difficult. I was terrified of authority, so from my first days at school I had an innate fear of my teachers, which continued well into my teens.”

The charity can also reveal that loneliness is particularly affecting younger children. In 2020/21, there was a 47 percent increase in counselling sessions with children aged 11 and under when compared to the year before.

Childline volunteer

Young people who contacted Childline about loneliness also talked about being unhappy, feeling unloved and generally low. Some described it as a dark experience that was overwhelming. As well as loneliness, the top reasons children turn to the service for support with their mental health include anxiety and stress, low mood, and depression.

Staffed by 1,200 Childline volunteer counsellors
Childline is staffed by 1,200 Childline volunteer counsellors and last month celebrated its 35th birthday.

Childline supervisor Igor said,

“I know from the calls I receive at Christmas that pressures and dangers at home can reach crisis point. Without the chance to talk to someone who understands, these kinds of pressures can lead to children feeling incredibly low and isolated, increasing the risk of more serious mental health issues.

“The Childline service is here for children every day, even on Christmas Day. If we can listen, there’s so much we can do. In some cases, we can quite literally save their lives.”

Here for Children Appeal
Christmas can be a very challenging time for children who suffer from abuse, neglect and are struggling with their mental health. Cut off from school and other support, it is vital they have somewhere to turn. The NSPCC is reaching out to the public to support its Here for Children Appeal and make a donation, so Childline counsellors can answer a child’s call for help this Christmas.

Despite the challenges of the past 18 months, as well as seeking support from Childline counsellors, young people accessed Childline online resources, information, and tools to support their mental health in ways and at times that were most convenient and helpful to them. Childline saw huge increases in the number of young people using the website to access information, advice and resources.

Rantzen: Last Christmas was one of the toughest in living memory
Dame Esther Rantzen, Founder of Childline and Hampshire resident, said,

“At Childline we know how painful Christmas can be for some children, particularly when the media is filled with pictures of families happily celebrating together, and they are feeling alone and unloved. A child once described it to us as like looking through a shop window where everything inside is warm and bright, and you are outside where it’s cold and dark.

“The festive period can be especially difficult for children who are struggling with their mental health or are in homes that are unsafe. Given the impact of the pandemic, it is no surprise that this year we’ve seen record numbers of children get in touch with us about loneliness. The lockdowns exacerbated these feelings for some young people, especially when schools had to close, and they couldn’t see the friends and family they loved and needed.

“Last Christmas was one of the toughest in living memory, bringing with it great sadness and challenges for many children. So we need to remind them that Childline is still there for them, and that they can contact us by phone or on-line, 24 hours a day, 7 days a week, 365 days a year.”

Landmarks light up green as people walk for children
On 21st December, which is the longest night of the year, hundreds of people will walk 5k to support the NSPCC.

On this night, landmarks across the UK, including Spinnaker Tower in Portsmouth are also supporting the charity by lighting up and turning the NSPCC’s trademark green colour.

IW landmarks
In Ryde on the Isle of Wight, buildings lighting green will include Ryde Town Council, Aspire Ryde, St Thomas Heritage Centre and Ryde Library. The people taking to the streets to walk and the landmarks lighting up green represent the hard-working Childline counsellors who are there for children, offering a beacon of light in their darkest times.

Childline service here every day
The Childline service is here for children every day, even on Christmas Day. Children can contact Childline 24 hours a day, 7 days a week, 365 days a year. When a child needs help, Childline can be a lifeline.

When a child feels like they have nowhere else to turn to, it’s vital that the NSPCC is here, ready to listen and support children across the UK.


News shared by Sophie on behalf of the NSPCC. Ed