Islanders who have reported problems to Island Roads through their online reporting system have been subject to 100s of emails over the weekend.
OnTheWight reader, John Hague, got in touch with us on Sunday saying he’d received 52 emails on Saturday morning in response to three or four enquiries he’d logged on the Island Roads system several weeks ago.
He called Island Roads to report the problem and told us,
“The respondent groaned, as she had already had other complainants with the same problem.”
Another 70 emails
John then received a further 19 emails on Saturday evening, and further 50 emails by Sunday evening. He got back in touch with Island Roads who said they were, “investigating to resolve the problem”.
It looks like it hasn’t been fixed, because this morning Island Roads tweeted,
“We are working to resolve the problem as a matter of urgency.”
Update 15.40
Nearly seven hours after posing three questions, Island Roads finally respond with the following statement, but have failed to answer our questions.
“We are aware of an issue with our Report It Online function which has resulted in some duplicate emails being sent. We are working to resolve the problem as a matter of urgency and apologise for any inconvenience caused in the interim.
“We can assure residents that enquiries sent to us by the Report It Online function are being received and the appropriate actions taken.”
Update 10th Feb
An Island Roads spokesperson said,
“During a routine update to the electronic system used to manage enquiries and to our website, an automated part of the process linked to the ‘Report it Online’ system failed to operate correctly causing it to issue unintended and duplicate emails.
“We have been unable to identify how many users were affected but we understand that the issues have been fixed.
“We would like to apologise for any inconvenience caused and would like to reassure anyone that has logged any enquiry during this time that they have been received and are being processed and responded to as required.”
Image: freezelight under CC BY 2.0
