Isle of Wight GPs rated: Which surgeries top patient satisfaction?

What patients think of Isle of Wight doctors surgeries has been revealed, showcasing both the bad and the good.

The national annual GP survey – compiled by NHS England and Ipsos – allows patients to comment on the performance of their surgeries.

Isle of Wight GPs are among those on the list.

How did your GP surgery fare?
A multiple-choice survey sees experiences ranked, including how easy it was to get through on the phone and how helpful the receptionist was, to whether patients felt they were treated with care and concern .

See how your doctor’s surgery was rated here (find out more results on the Website).

The GP surgery with the best overall experience
(the percentage of respondents who said their practice was good or very good)

1. Wight Primary Partnerships – 87 per cent
2. South Wight Medical Practice
   Ventnor Medical Centre – 81 per cent
3. Argyll House (Ryde) 
   Medina Healthcare 
   St Helens Medical Centre – 79 per cent
4. Tower House (Ryde)
   The Bay Medical Centre – 69 per cent
5. East Cowes Medical Centre
   Esplanade Surgery (Ryde) – 68 per cent
6. Cowes Medical Centre – 66 per cent
7. Newport Health Centre – 61 per cent

How easy it was to get through to the practice by phone

1. Wight Primary Partnerships – 80 per cent
2. Ventnor Medical Centre – 76 per cent
3. South Wight Medical Practice – 73 per cent
4. Argyll House (Ryde) – 60 per cent
5. Medina Healthcare – 55 per cent
6. St Helens Medical Centre – 52 per cent
7. East Cowes Medical Centre – 46 per cent
8. The Bay Medical Practice
   Tower House Surgery (Ryde) – 33 per cent
9. Cowes Medical Centre – 32 per cent
10. Esplanade Surgery (Ryde) – 24 per cent
11. Newport Health Centre – 20 per cent

How helpful patients found receptionists

1. Wight Primary Partnerships – 94 per cent
2. South Wight Medical Practice – 93 per cent
3. Ventnor Medical Centre – 92 per cent
4. Cowes Medical Centre – 90 per cent
5. Newport Health Centre – 84 per cent
6. Medina Healthcare
   St Helens Medical Centre – 82 per cent
7. Esplanade Surgery (Ryde) – 80 per cent
8. The Bay Medical Centre
   Tower House Surgery (Ryde) – 79 per cent
9. Argyll House (Ryde)
   East Cowes Medical Centre – 78 per cent

How many patients spoke to their preferred GP 

1. Argyll House (Ryde) – 47 per cent
2. Wight Primary Partnerships – 42 per cent
3. St Helens Medical Centre – 40 per cent
4. Medina Healthcare – 38 per cent
5. South Wight Medical Practice – 31 per cent
6. The Bay Medical Centre
   Tower House Surgery (Ryde) – 29 per cent
7. East Cowes Medical Centre – 27 per cent
8. Cowes Medical Centre – 36 per cent
9. Ventnor Medical Centre – 20 per cent
10. Esplanade Surgery (Ryde) – 13 per cent
11. Newport Health Centre – eight per cent

Where healthcare professionals treated them with care and concern 

1. Argyll House (Ryde)
   St Helens Medical Centre
   Wight Primary Partnerships – 89 per cent
2. Medina Healthcare – 88 per cent
3. Ventnor Medical Centre – 87 per cent
4. Newport Health Centre
   South Wight Medical Practice
   The Bay Medical Centre
   Tower House Surgery (Ryde) – 85 per cent
5. Cowes Medical Centre – 82 per cent
6. East Cowes Medical Centre – 81 per cent
7. Esplanade Surgery (Ryde) – 80 per cent

Where patients felt their needs were met at their last appointment

1. Ventnor Medical Centre – 97 per cent
2. Argyll House (Ryde)
   The Bay Medical Centre
   Tower House Surgery (Ryde)
   Wight Primary Partnerships – 96 per cent
3. St Helens Medical Centre – 94 per cent
4. Cowes Medical Centre
   Medina Healthcare – 93 per cent
5. South Wight Medical Practice – 91 per cent
6. Newport Health Centre – 90 per cent
7. East Cowes Medical Centre – 89 per cent
8. Esplanade Surgery (Ryde) – 85 per cent

Where patients had confidence and trust in the healthcare professional they saw

1. St Helens Medical Centre
   Medina Healthcare – 97 per cent
2. Argyll House (Ryde)
   Newport Health Centre
   Ventnor Medical Centre – 96 per cent
3. The Bay Medical Centre
   Tower House Surgery (Ryde)
   South Wight Medical Practice – 95 per cent
4. Wight Primary Partnerships – 94 per cent
5. Cowes Medical Centre – 93 per cent
6. East Cowes Medical Centre – 87 per cent
7. Esplanade Surgery (Ryde) – 86 per cent

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This article is from the BBC’s LDRS (Local Democracy Reporter Service) scheme, which News OnTheWight is taking part in. Some alterations and additions may have been made by OnTheWight. Ed

Image: erix under CC BY 2.0