Mountbatten overwhelmed by generosity of Islanders as charity shops reopen

Mountbatten have been overwhelmed with the generosity of Islanders as they reopen their charity shops. Full details within

A warehouse packed with donations

As Mountbatten begins to reopen its charity shops across the Isle of Wight, there has been an incredible response by the community.

An influx of donations has been received at the charity’s main donation station at its Newport warehouse on River Way Industrial estate, which is now open between 10am and 4pm (closed for an hour at midday), 7 days a week.

Bright: Overwhelmed by everyone’s generosity
Kath Bright, Mountbatten Retail Operations Manager, said:

“We have been overwhelmed by everyone’s generosity. We haven’t stopped taking donations since we reopened the warehouse on 15th June.

“Once they have been held in quarantine for 72 hours, we can start to restock our shops and return to raising much needed funds to provide end of life care for patients across the Island, as well as supporting families through their bereavement.”

Raised double the shop’s usual takings
Customers are also proving to be very generous; by the end of the first day of trading for Mountbatten’s Newport shop on Lugley Street, shoppers had raised double the shop’s usual takings.  

Donations received on Sunday

In line with government guidelines, a number of changes have been introduced in the charity’s shops, including hand sanitiser points at the entrance, perspex screens and signs to support social distancing.  

Hartley: We ask for patience and understanding
Nigel Hartley, Mountbatten CEO, said:

“We understand that our new guidelines for safety can be challenging to some customers, as well as for our staff and volunteers. We ask for patience and understanding as we all come to terms with working differently, which impacts on everyone.

“We’ve really missed our customers and it feels wonderful to start welcoming shoppers back. Before the coronavirus outbreak, our shops would raise over ÂŁ100,000 each month towards end of life care and bereavement support. Every penny is vital and it’s thanks once again to our Island community that we can continue to be there when Island patients and families need us most.”

Mountbatten’s shops
Mountbatten’s shops across the Island are reopening in phases, as follows: 

  • Warehouse, Newport – OPEN  ** This will temporarily be the only donation point; please don’t leave donations outside other shops ** 
  • Mountbatten Newport, Lugley Street – OPEN
  • Mountbatten Cowes, High Street – 29th June 2020
  • Mountbatten Freshwater, Avenue Road – 6th July 2020
  • Mountbatten Ryde, High Street – 13th July 2020
  • Mountbatten East Cowes, Ferry Road – 20th July 2020
  • Mountbatten Shanklin, Regent Street and Mountbatten Ventnor, Pier Street – 27th July 2020
  • Mountbatten Bembridge Lane End Road & Mountbatten Wootton, High Street – 3rd August 2020 

For further information about Mountbatten’s charity shops and when they are reopening, visit the Mountbatten Website.

News shared by Emma on behalf of Mountbatten. Ed

Wednesday, 24th June, 2020 4:02pm



Filed under: Community, Island-wide, Isle of Wight News, Top story

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2 Comments on "Mountbatten overwhelmed by generosity of Islanders as charity shops reopen"

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You really need to check the warehouse can take donations.
I checked the website on Monday, drove from West Wight to the warehouse – only to be told they couldn’t take my donations!

In delaying their shops’ reopening, Mountbatten is still losing thousands of pounds in trade for each week that they are closed. And from the amount of trade that the Newport shop did on its first day of reopening, it appears that customers are eager to return. I imagine it’s because the same small group of staff have to totally redesign each shop in turn, after emptying it… Read more »