Sandown Health Centre is one of 49 providers across the country which the CQC have released inspection reports for today (Thursday).
The Care Quality Commission has published the reports on the quality of care provided by GP practices that have been inspected under its new approach.
The Health Centre was given an overall rating of ‘Good’, with ‘services responsive to people’s needs’ rated as ‘Outstanding’.
Are services responsive to people’s needs?
The practice is rated as outstanding for providing responsive services. It reviewed the needs of its local population and engaged with the NHS England Area Team and Clinical Commissioning Group to secure improvements to services where these were identified.Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
The practice supported patients whose circumstances made them vulnerable. Services for these patients included adult and young people’s alcohol, drug and mental health recovery support. The practice had a patient participation group were actively involved in the running of the service and the practice reacted positively to suggestions and feedback from the patients the group represented.
The practice had good facilities and was well equipped to treat patients and meet their needs. Information about how to complain was available and easy to understand and evidence showed that the practice responded quickly to issues raised. There was learning from complaints with staff and other stakeholders.
Under CQC’s new programme of inspections, all of England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.
Professor Steve Field, Chief Inspector of General Practice, said:
“We know that the vast majority of England’s GPs are providing a service which is safe, effective, caring, responsive and well led. If that is what we find on inspection – we give it a rating of Good, and I congratulate the GPs and staff in these practices.
“Patients should be able to expect high quality and consistent care from every GP practice. Where we have required improvement, we will expect the practice to take the necessary steps to address the issue, and we will return at a later date to check that those improvements have been made.
“If we find a practice to be Inadequate, we will put it into special measures, to allow the practice to access support available from NHS England and to ensure there is a coordinated response to help the practice improve.”
The report
Full details of the inspection of Sandown Health Centre can be found in the report embedded below.
Image: aidan_jones under CC BY 2.0
