This in from Stephen on behalf of Hovertravel. Ed
Hovertravel has announced Andrew Ross as its new Head of Ground Operations.
The new role at Hovertravel has been created to enhance the company’s focus on customer service and provide support to the Operations Managers.
Neil Chapman, Managing Director of Hovertravel, explained:
“As Hovertravel starts one of the most significant times in our fifty year history, we want to ensure that, throughout the excitement of adding a completely new fleet, our customer service ethos continues to improve the passenger experience. The creation of this senior management post clearly demonstrates our commitment to putting the passenger first.”
Andrew Ross joined the company in early 2015 as the company HR Manager and has developed a passion for Hovertravel and the passenger journey. When the role became available he was keen to apply and was successfully appointed from the 1st February 2016. He brings with him experience from the retail industry having worked for one of the big four supermarkets for 11 years in various managerial positions.
Andrew will be overseeing all aspects of Hovertravel’s ground operations with a specific focus on enhancing the customer experience through his team.
