Letter: Wightlink User Group ask Bob Seely – What you are doing to improve ferry service and prices?

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This open letter to Isle of Wight Conservative MP, Bob Seely, comes from the Wightlink Users’ Group, who represent 1,180 Wightlink passengers. Ed


Dear Bob,

Thank you for taking the trouble of writing to one of our committee members (your letter of 21st January 2023).  I am really pleased that you too feel that we have a right to affordable and reliable ferries.

Whilst I understand your concern about ensuring that we should protect our essential transport from disruption, I think that legislating for Minimum Service Levels is entirely unnecessary.  As far as I know Wightlink staff have never been on strike causing the ferries to stop running. 

“Wightlink represent the unacceptable face of capitalism”
You (I think) have understood the main cause of most of the problems contributing to us not having affordable and reliable ferries when you say that Wightlink, as a company, represent the unacceptable face of capitalism. 

Timetables that are designed for the convenience of the operator, and not the user, the financial asset stripping, the opaque management structure, the massive dividends paid to the shareholders, and the eyewatering renumeration paid to the senior management all ensure we have neither affordable or reliable ferries.

£50 million paid in dividends over four years
Over the last four years over £50 million was paid in dividends to Wightlink’s parent company, Arca Shipping Limited.

In 2022 in spite of Covid £8 million was paid out in dividends.  A fraction of this money reinvested in the company, and used to lower fares would solve many of the problems.

Debts ensure company pay no tax
You mention that you have requested that the Government is more involved in the event of future sales of ferry companies.  As you probably know the way in which Wightlink has been sold in the past has loaded it with debt. 

Why?  The money used to buy Wightlink is borrowed, when bought the debt is transferred to Wightlink (who have debts in the order of around £244 million). 

This debt ensures that the company pays no tax, and the interest on the debt is paid to lender, which of course in a round about way is itself.  This is certainly going to happen again and I am interested to hear how you plan to be more involved.

A third operator is a fantasy
You say you are keen to encourage a third car ferry operator to enter the market.  Whilst this proposal sounds excellent, it is as we know an almost impossible geographical challenge. 

There is nowhere from which a third car ferry can operate without huge infrastructure costs and /or environmental consequences.  Neither current ferry companies will share their terminals.  This is not a ‘free market’, there is only the pretense of competition.  We are stuck with a duopoly, and it needs to be recognised as one.  A third operator is a fantasy.

Why should passengers pay a tax if Wightlink doesn’t?
You suggest introducing a small tax for journeys starting on the mainland.  As already stated, Wightlink pay no tax. 

Is it really reasonable in any way to expect travellers to not only pay through the nose to travel on the ferries and then to pay an additional tax as well?  The economy of the Island is crippled enough without deterring travellers further.

Unreasonably high fares
It sounds reasonable to assist with funding Islanders to travel to the mainland for medical treatment, it is unreasonable that the cost of the ferry is so high in the first place. 

Wightlink received a Government Lifeline Grant of £1.93 Million over the last three years, they can well afford to offer free travel to those needing medical treatment.

Stephen Morgan MP
I am in touch with a someone who lives in the constituency of Stephen Morgan MP, where Wightlink is based.  He travels to the Island often and wrote to him asking him who actually owns Wightlink.  The answer (within an impressive 48 hours) was:

look at this page : WIGHTLINK LIMITED overview. Under the “people” tab, there is information on “people with significant control”. In this case, if you repeat this type of search for each company that comes up there, you will end up with two sets of owners:  
EAGLECREST MARINE TOPCO LIMITED persons with significant control
BASALT INFRASTRUCTURE PARTNERS LLP persons with significant control.

Having looked at this we discover that Eaglecrest Marine Topco Ltd. is controlled by Jean-Guy Desjardins (Canadian), he is CEO of Fiera Capital Corp. based in Canada.  

A circular relationship
Basalt Infrastructure Partners LLP is controlled by ‘Colliers Investment Management UK Holdings Ltd’., based in the UK, as well as individuals, Steven Lowry (British) and Robert John Gregor (Australian).

Colliers Investment Management UK Holdings Ltd is owned by Basalt Infrastructure Partners LLP!  And as we know one third of Basalt Infrastructure Partners is owned by Colliers Investment Management!  So we have a circular relationship. 

Part of a complex group structure
A report written by A-To-There Consultants entitled, Evidence Based Assessment of CrossSolent Ferry Operations, in 2018 concluded that, 

“Wightlink Ltd is part of a complex group structure, presumably established to minimise tax liabilities and maximise profits. The statutory accounts reviewed during this analysis comply with regulations and have received unqualified audit reports; however they are opaque to a lay reader and take advantage of all disclosure exemptions available.”

No one is in doubt as to why  – and the economy and people of the Isle of Wight is the casualty.

We have of course approached Wightlink and invited them to talk.  We have found them to be ‘reluctant’ to consult with us.

We have a company that exists simply to provide transport across the Solent, yet we have no control over how much tax it pays, how it is operated, how much they charge, when they choose to operate, who the shareholders are, how much they are paid, they pay no council tax, no business rates, no harbour dues, and so it goes on, year after year. 

What are you doing?
You say you are keen to work closely with the Council to bring about changes for the good of Islanders.  

I am keen to know exactly what you are currently doing, what you actually intend to do and what outcomes you deem would be the minimum acceptable to the Island residents.

Yours hopefully, The Wightlink User Group Committee who represent 1,180 members as at 06/03/2023.


You can find out more about the Wightlink User Group Committee by visiting their Website.