Ombudsman criticises council for teenage care failure (updated)

Isle of Wight council found guilty of maladministration and ordered to pay compensation

Update: See bottom of article for Steve Beynon’s response.

This in from Rob Rundle at Local Government the Ombudsman, who investigated the Isle of Wight council after they received a complaint from an Island resident. In their own words. Ed

Isle of Wight Council wrongly withdrew social services support from a child in need, leading to cancellation of a residential school placement, finds Local Government Ombudsman, Dr Jane Martin.

In her report, issued today, she says: “Given the view of the child’s consultant psychiatrist, I do not consider there is any doubt that proper and timely review of her residential placement would have confirmed the need for it to continue. So she was wrongly deprived of the continuity of care and security that is so vital to her wellbeing … And her parents and siblings had significantly less relief from her challenging and at times frightening behaviour.”

Council admit wrongly withdrawing involvement
A couple’s daughter was sectioned under the Mental Health Act in 2006 at the age of 13. Her diagnoses were complex, but included autistic spectrum disorder, reactive attachment disorder and bipolar disorder.

The Council acknowledged, in response to a complaint the father made to the Council about subsequent events in 2006, that lack of clarity about ownership and co-ordination had resulted in children’s services wrongly withdrawing its involvement in the daughter’s case.

Council discontinued care when child was in need
In 2007, in consultation with other agencies, the Council funded a residential school placement for her. The Council then discontinued its social services involvement with the family in 2008.

It was wrong to do this, because the girl remained a child in need under the Children Act, and was a looked-after child being accommodated by the Council.

Council removed residential school placement
In 2009 the Council took the view that, because social services were no longer involved with the family, it should discontinue the residential element of the school placement.

When the parents objected, the Council failed to explain that their daughter had been a looked-after child since the residential element of the placement began, and wrongly told them that her legal status would need to change for the weekly residential placement to continue.

Complaint made to Ombudsman
From September 2010, her residential placement was limited to two nights a week. The placement broke down in the summer of 2011.

The father complained to the Ombudsman in September 2010.

Serious consequences for council’s failures
The effect of the Council’s failures was serious.

The girl lost the structure and security provided by the weekly boarding placement, her family had significantly less respite from her difficult and sometimes frightening behaviour, and the father had to take the time and trouble to bring a complaint to the Ombudsman which should not have been necessary.

Council guilty of maladministration
The Ombudsman finds maladministration causing injustice and the Council has agreed to her recommendations that it should:

  • make a full apology to the family
  • pay the daughter compensation of £5,000 to be used for educational purposes
  • pay the parents £2,000 for family use
  • pay the father a further £250 for his avoidable time and trouble in pursuing the complaint, and
  • carry out a thorough review of its practices and procedures, to ensure that it learns the lessons from this complaint, and provide the parents with a copy of the resulting action plan.

Update: On The Wight asked for the council’s response to the report, Steve Beynon, Isle of Wight Council chief executive, said: “The council accepts the findings of the Ombudsman and would like to apologise to the family concerned.

“There have been significant changes to practices in this area since this complaint was lodged in 2010. We are confident these improvements would prevent a repeat of the circumstances of this case.”

Image: meshugs under CC BY 2.0

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Friday, 16th November, 2012 7:30am



Filed under: Island-wide, Isle of Wight Council, Isle of Wight News, Top story, Youth

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4 Comments on "Ombudsman criticises council for teenage care failure (updated)"

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Commiseration to the parents of this girl nothing but contempt for our Conservative Council.


Bound to happen when they are cutting back on care using cost as the only yard-stick.

Mike Starke

… Er, hush a minute folks; let’s give the County Hall officials and elected cabinet members concerned a chance to give their fulsome apologies, just before their resignations.

No? Not happening?

Ah well, I guess legal eagle Davina Fiore will tell us something like they were “not acting in their official capacity” when they made yet another amateur blunder at the expense of vulnerable Islanders.

Sally Perry

Steve Beynon’s response to the report has now been added to the article.