Representatives from the three Primary Care Networks on the Isle of Wight (as well as representatives from Hampshire and Isle of Wight ICB) attended the Health Scrutiny Committee at County Hall on Monday to present the data from the latest survey of Islanders who have attended appointments in the GP practice or Medical Centre in the last six months.
12,000+ responses
The survey, which has received over 12,000 responses from across the Island has been sent to patients following most appointments and asks patients to rate their experience and whether they would recommend their surgery to family and friends.
93 per cent of all responses were positive, with Islanders overwhelmingly feeding back that they were satisfied with the service they received from their practice.
Over 92 per cent would recommend their practice to friends or family and 90 per cent said their practice was easy to access.
O’Neil: Received over 12,000 responses to date
Dr Daniel O’Neil, Clinical Director of North East Primary Care Network, who attended Monday’s meeting said:
“Last year a national survey of patients was undertaken and the response rate from the Island was extremely low, with fewer than 1,500 responses.
“Practices wanted to hear the views of more Islanders and came together collaboratively to ensure all patients using our services have the chance for their voice to be heard.
“We are delighted to have received over 12,000 responses to date, which equates to 10% of the Island’s adult population.
“We are taking all feedback, especially suggestions for how we can improve, and using them to shape the future of primary care on the Island.
“Island GP practices deliver, on average 10% more appointments than surgeries in the rest of the Hampshire and Isle of Wight ICB region and have significantly increased the number of appointments delivered since before the pandemic.
“To hear that 93% of patients are satisfied with the service they are receiving from their primary care provider is a great morale boost for colleagues, from reception staff to allied health professionals and doctors who have worked tirelessly through one of the most difficult periods in the history of our health care system.
“In the next year plans will continue to improve access, cloud-based telephony, and triage processes as we continue to listen to Islanders about the services that matter to them.”
News shared by Julia of behalf of Isle of Wight Primary Care Networks. Ed
