When will visitors be allowed back in to St Mary’s Hospital to see their loved ones?
That was the question put to the IW NHS Trust at a meeting this week following a rise in complaints.
Measures were put in place at St Mary’s Hospital in Newport before the first lockdown was enforced in March 2020.
Following national guidance
Only certain types of patients are allowed visitors including those most vulnerable or children.
The Isle of Wight NHS Trust is still to fully lift restrictions 18 months later, after multiple lockdowns and waves of the virus, but is following national guidance.
Frustrations shared with councillors
Questions were raised at Monday’s Isle of Wight Council’s health and social care meeting as to when restrictions may be lifted after frustrations had been shared with councillors.
Speaking from personal experience, Cllr Clare Mosdell said she understood the measures were in place for Covid protection, but they were damaging to the mental health of patients who may not know when they are going to be discharged.
Cllr Mosdell said it was also distressing for those who want to visit unwell patients and give them support.
Booked visiting slots
Lois Howell, the Isle of Wight NHS Trust’s director of governance and risk, said they were looking to introduce booked visiting slots, as had been installed at hospitals in Portsmouth.
The slow introduction of visitors back again has however been paused, Ms Holwell said, due to the rise in Covid cases in the community and staff sickness.
A ‘risk balancing exercise’
It was a ‘risk balancing exercise’, she said, and something that ‘was very difficult’ to open up the hospital with the various different pressures.
Ms Howell said there are ways of getting things to loved ones through a drop-off point and family liaison officers to facilitate communication, but complaints about the lack of visitation and communication have increased.
Robertson: Guards on door ‘unwelcoming’
The use of security guards at St Mary’s front door, to control who comes in and out, was called ‘unwelcoming’ by Cllr Joe Robertson, who suggested clinical staff be used instead.
There were no clinical staff available to fill those positions however Ms Howell said, due to staffing struggles in other parts of the hospital, and apologised if they were intimidating.
Article edit
11.19am 1st Dec 2021 – Typo by LDR corrected in “The slow introduction of visitors back again has however been paused” – it had said ‘passed’ which was the focus of the headline and excerpt now updated
This article is from the BBC’s LDRS (Local Democracy Reporter Service) scheme, which News OnTheWight is part of. Read here to find about more about how that scheme works on the Island. Some alterations and additions may have been made by News OnTheWight. Ed
