This in from the council, in their own words. Ed
As many Islanders continue their Christmas shopping, the Isle of Wight Council Trading Standards Service is giving some handy advice to help you before you pay at the till.
Check returns policy
Although most will, by law shops do not have to give you a refund or exchange if you change your mind or if a gift is simply unwanted. Therefore when buying presents, always check the seller’s returns policy.
If you want to be able to return an unsuitable item, you can ask for confirmation in writing.
Protected by the law
The law also protects you if the gift you bought turns out to faulty or not as described. These rights apply to the purchaser of the goods only, not the person who receives the present.
Before making a complaint make sure that you have proof of purchase. This can be a receipt or a credit or debit card slip or other document which shows where you bought the goods and how much you paid.
You should also make sure that you have followed the instructions and not damaged the goods. Stop using them when a fault becomes apparent and contact the shop as soon as possible.
Check CE mark for safety
If you are decorating the tree or home and need to buy new Christmas lights, also ensure they have the CE mark as this shows they conform with European legislation.
Toys are a big part for any family Christmas. The following tips will help avoid any possible problems.
- Avoid toys with small parts for young children. These can be inhaled, cause choking or be put into ears or noses. Beware of small parts that can become loose or be bitten off.
- Filling in soft toys can choke young children. Check all seams are secure.
- Loose hair on toys such as dolls is a serious choking hazard to young children.
- Examine toys for sharp or rough edges, points or splinters.
- Be aware that toys that fold or have hinges may trap children’s fingers. Check that locking devices work properly.
- Do not buy cot or pram toys with long or loose strings. These can become entangled with a child’s body or cause strangulation.
For more advice on product safety, contact the Trading Standards Service on (01983) 823370, email firstname.lastname@example.org or visit www.iwight.com/tradingstandards