The good and the bad of Isle of Wight GP surgeries have been revealed, according to what patients think.
In the national, annual GP survey, patients can share how they feel their local doctor’s surgery is performing — ranging from how easy it is to get through on the phone and how helpful the receptionist was.
It also ranks how ‘good’ patients felt their overall experience of the GP practice was.
Average of 117 surveys completed across 12 surgeries
The survey was sent to a range of patients at each practice but on the Island, only an average of 117 surveys were completed across the 12 surgeries.
Only one Island practice ranked higher than the area average in every question — the South Wight Medical Practice, Niton.
The survey found that only 15 per cent of respondents from Newport Health Centre found it easy to get through to the practice on the phone. Also, 51 per cent considered it “not at all easy”.
But, how do you rate them …
Best overall experience
The GP surgery with the best overall experience (the percentage of respondents who said their practice was good or very good)
- South Wight Medical Practice — 84 per cent
- Argyll House (Ryde) — 82 per cent
- Tower House Surgery (Ryde) — 79 per cent
- Ventnor Medical Centre — 74 per cent
- Medina Healthcare — 72 per cent
- St Helens Medical Centre — 71 per cent
- Cowes Medical Centre — 70 per cent
- Wight Primary Partnerships — 69 per cent
- The Bay Medical Practice — 62 per cent
- East Cowes Medical Centre — 60 per cent
- Esplanade Surgery (Ryde) — 56 per cent
- Newport Health Centre — 56 per cent
How easy it contact by phone?
How easy it was to get through to the practice by phone
- South Wight Medical Practice — 85 per cent
- St Helens Medical Centre — 81 per cent
- Ventnor Medical Centre — 73 per cent
- Wight Primary Partnerships — 72 per cent
- Argyll House (Ryde) — 67 per cent
- Medina Healthcare — 57 per cent
- Esplanade Surgery (Ryde) — 46 per cent
- Tower House Surgery (Ryde) — 46 per cent
- The Bay Medical Practice — 37 per cent
- East Cowes Medical Centre — 31 per cent
- Cowes Medical Centre — 27 per cent
- Newport Health Centre — 15 per cent
Helpful receptionists?
How helpful patients found receptionists
- Ventnor Medical Centre — 92 per cent
- Wight Primary Partnerships — 91 per cent
- South Wight Medical Practice — 86 per cent
- Argyll House (Ryde) — 84 per cent
- Medina Healthcare — 82 per cent
- Esplanade Surgery (Ryde) — 79 per cent
- St Helens Medical Centre — 79 per cent
- East Cowes Medical Centre — 75 per cent
- The Bay Medical Practice — 74 per cent
- Tower House Surgery (Ryde) — 74 per cent
- Newport Health Centre — 72 per cent
- Cowes Medical Centre — 64 per cent
Spoke to preferred GP?
How many patients spoke to their preferred GP
- South Wight Medical Practice — 47 per cent
- Argyll House (Ryde) — 42 per cent
- Ventnor Medical Centre — 39 per cent
- St Helens Medical Centre — 36 per cent
- Medina Healthcare — 32 per cent
- East Cowes Medical Centre — 27 per cent
- Cowes Medical Centre — 25 per cent
- The Bay Medical Practice — 23 per cent
- Tower House Surgery (Ryde) — 21 per cent
- Esplanade Surgery (Ryde) — 19 per cent
- Wight Primary Partnerships — 19 per cent
- Newport Health Centre — 7 per cent
Treated with care and concern
Where healthcare professionals treated them with care and concern
- Argyll House (Ryde) — 93 per cent
- South Wight Medical Practice — 91 per cent
- Ventnor Medical Centre — 89 per cent
- Medina Healthcare — 84 per cent
- Wight Primary Partnerships — 83 per cent
- Esplanade Surgery (Ryde) — 82 per cent
- St Helens Medical Centre — 82 per cent
- Tower House Surgery (Ryde) — 81 per cent
- The Bay Medical Practice — 79 per cent
- East Cowes Medical Centre — 79 per cent
- Cowes Medical Centre — 75 per cent
- Newport Health Centre — 77 per cent
Needs met?
Where patients felt their needs were met at their last appointment
- Argyll House (Ryde) — 98 per cent
- Medina Healthcare — 97 per cent
- South Wight Medical Practice — 96 per cent
- Tower House Surgery (Ryde) — 96 per cent
- Ventnor Medical Centre — 96 per cent
- Wight Primary Partnerships — 94 per cent
- Esplanade Surgery (Ryde) — 93 per cent
- St Helens Medical Centre — 92 per cent
- Newport Health Centre — 91 per cent
- Cowes Medical Centre — 89 per cent
- The Bay Medical Practice — 86 per cent
- East Cowes Medical Centre — 85 per cent
Confidence and trust
Where patients had confidence and trust in the healthcare professional they saw
- Argyll House (Ryde) — 97 per cent
- Ventnor Medical Centre — 97 per cent
- Medina Healthcare — 96 per cent
- South Wight Medical Practice — 96 per cent
- Wight Primary Partnerships — 95 per cent
- Cowes Medical Centre — 95 per cent
- Esplanade Surgery (Ryde) — 94 per cent
- St Helens Medical Centre — 94 per cent
- Tower House Surgery (Ryde) — 94 per cent
- Newport Health Centre — 91 per cent
- The Bay Medical Practice — 88 per cent
- East Cowes Medical Centre — 86 per cent
To find the full list of results for your GP surgery have a look on the Website.
This article is from the BBC’s LDRS (Local Democracy Reporter Service) scheme, which News OnTheWight is taking part in. Some alterations and additions may have been made by OnTheWight. Ed
