Laura Gaudion was appointed the Isle of Wight Council’s interim director of adult social care when Dr Carol Tozer resigned from the post in the summer of 2021.
The council – which provides funding to meet the residents’ care and support needs - has been trying to personally contact the affected families to explain the situation and what is being done on their behalf.
The Island Better Care Programme, designed and run by Mountbatten, has received praise from all corners, including the CQC, who can see the results in improving care home provision.