Following on from On The Wight breaking the news this morning, the Care Quality Commission (CQC) have issued a statement with their concerns about The Croft in Freshwater and their view that it was “failing to protect the safety and welfare of people” at the facility. This in the words of the CQC – Ed.
CQC warned The Croft (RCH) Limited that it was failing to protect the safety and welfare of people.
- Urgent improvements were required at The Croft, Freshwater, Isle of Wight
The Care Quality Commission (CQC) recently issued four formal warnings to The Croft (RCH) Limited telling it to make urgent improvements at a care home in Freshwater, Isle of Wight.
Four warning notices were issued following an unannounced inspection of The Croft, in Hooke Hill, in October. Inspectors returned recently to find that the warning notices had been complied with. A further unannounced inspection will take place in due course to follow up other areas not checked at that visit.
Among CQC’s findings at the October inspection:
- Care plans did not always meet people’s individual needs. Where risks to people’s wellbeing had been identified, there were not always action plans in place to manage these risks.
Appropriate arrangements were not in place to ensure that people received their medicines as prescribed. Where medicine was to be used ‘when required’, guidance was not always available for staff on when it would be appropriate to give it. Other issues included discrepancies in individual medicine records, and a person being given their medicines covertly without the correct assessments having taken place.
Adequate arrangements were not in place to make sure that people at identified risk of weight loss or choking were protected from these risks.
Two staff files: No evidence of CRB check
Effective recruitment procedures were not always in place to ensure that staff were suitable to perform their roles. Two staff files did not evidence that a CRB check had taken place. One file had no references in it, and where a staff member had left and then been re-employed there were no records relating to the second recruitment.
More details of CQC’s findings from the October inspection can be found in our original coverage.
Quote from CQC Deputy Director
Ian Biggs, Deputy Director of CQC in the South, said:
“We check the national standards of quality and safety in care that the law says everyone should be able to expect. These standards exist to protect people who cannot always speak up for themselves from being put at risk of harm. Providers have a duty to be compliant.
“People are entitled to be cared for in a way which meets their individual needs, keeps them safe and promotes their welfare. The failings identified at this home were very serious and in need of immediate attention.
“Our inspectors were pleased to find when they returned that, thanks to CQC’s intervention, improvements had been made. CQC will continue to monitor the home closely to check that people are receiving the care they are entitled to expect.”
