Residents thanked for patience over changes to bin collections

Amey has delivered 62,430 black wheeled bins, 10,141 green wheeled bins and 3,845 gull sacks over the last month, but not everyone has still received their bins.

amey waste sorting

The ongoing delays of getting new bins to all households on the Isle of Wight continues. Ed

Amey is working to ensure that any households missing new recycling and waste bins or gull proof sacks will be completed by Sunday of this week.

During the past month, Amey has delivered 62,430 black wheeled bins, 10,141 green wheeled bins and 3,845 gull sacks across the Island as part of its new waste partnership with Isle of Wight Council.

Amey account director Paul Southall said:

“As may be expected with a rollout of this size across the whole Island, inevitably a limited number of households may not have received their recycling and waste bins on time. We apologise to anyone who has experienced this and can assure you our teams have been working hard to make sure your bins get to you.”

1,230 requests for reassessment
As part of the introduction of the new collection service, Amey has also to date received 1,230 requests for reassessment – which have required a visit to homes.

Paul added:

“As of Monday 23 May, we have completed almost three quarters of these. The remaining 423 requests for reassessment are due to be completed by the end of the week, and residents will receive their appropriate bin or sack shortly after this.

“There are also a further 389 requests which are a mixture of new container requests, additional container requests, reassessments, requests for a larger bin or request for a smaller bin.

“In addition to the roll out of new bins and gull proof sacks, we have also been responding to requests for new food caddies. It’s great news that people are wanting these so they can help recycle more, but it does mean the team has been busy dealing with these additional requests too; for example, over the past month 1,321 requests for food caddies have been received and are currently being processed. We’ve had to order more caddies from our supplier to meet this new demand, which is on top of the rest of the extensive rollout of wheeled bins and gull proof sacks.”

Contractual requirements
There are contractual requirements to deliver the new waste receptacles on time. Amey undertook a property visual survey of all Island properties during January and February 2016, to assess individual household needs for receiving either new wheeled bins or gull-proof sacks.

Amey and the Isle of Wight Council will be investigating why a limited number of households did not receive their receptacles within the originally defined period, once all requests for different allocations have been responded to.

Residents thanked for patience
Executive member for environment, Councillor Paul Fuller said:

“We understand the frustration that some residents are expressing and Amey are working hard to fix the problem. They have assured us that they are working flat out to deliver the small remainder as soon as possible; this is an essential priority to ensure that the new changes can be completely implemented and start to improve the Island’s recycling rates, as was the ambition of the implementation of the changes in the first place.

“I would like to thank residents that have really taken on board the recycling message and have taken to the new procedures without any problem. I would also like to thank those residents, who are in the minority, who have not had the appropriate receptacles for their patience whilst Amey works hard to resolve this as soon as possible.”

£1m saving per annum
The council waste contract procurement project set out to achieve a saving of £1million per contract year through the process of letting a new recycling and waste contract.

This saving has been achieved and will help to support the continued provision of key essential services, such as children’s and adult social care. A key part of achieving this saving is from reducing the amount of recyclable and compostable waste in the rubbish bags and therefore the cost of waste to landfill.

The council and Amey are also dedicated to education and encouraging more recycling, including:

  • providing a new waste information booklet to all households with an updated list of what can and cannot be recycled
  • a new textile recycling service that began from 2 May
  • running an ongoing schools education programme to promote recycling to pupils
  • an innovative mobile recycling centre is also being introduced that will visit towns across the Island
  • look out for details of the recycling roadshows that will be touring the Island in the coming months, in collaboration with the Footprint Trust.

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12 Comments on "Residents thanked for patience over changes to bin collections"

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Luisa Hillard

This press release is long overdue in explaining what’s going on – putting the scale of the problems into perspective.

Black Dog

Oh Dear councilor Hillard


So who are you blaming,Luisa?

Amen says they untook a visual property survey Yeah right!!! I would respectfully suggest they ask for their money back from the person who did the survey. I have 22 steps to ny front door and no frontage to keep a bin. yet i was allocated a wheelie bin and now a 2nd wheelie bin. My local IW councillor tells me its Not 1000 odd complaints more… Read more »
Going to save £1 million per year. Right. Come back and see how true that will be. Mind, given that they are only collecting about half the normal waste with the super small bins, then who knows? How much to replace the gull sacks that have blown away, worn out, been pinched, lost or otherwise, who can guess? A missed oportunity to come up with a sensible… Read more »

Suppose to be replacing our Biffa bins (we live in flats) haven’t heard anything yet. On the subject of recycling it’s all very well that we all do our bit but it’s fruitless if business keep using too much packaging. Get to the source of the problem and we’ll all have less recycling. Seems simple to me.

Rod Manley

The bins are cheap inexpensive made on plastic moulding machines. It’s all about organisation, which I am sure Amey must be capable of doing. The problem I have is with long expensive contracts, unnecessary changes from one private company to another instead of Council run services.In the meantime, Amey, staff up the job and sort the bins out as quickly and amicably as you can.


Well i have yet to receive my two bins,a black and a green one,but no mention of a caddy after many requests to county hall and direct to the contractor. Some parts of the island getting another ,not wanted green bin,as far as i can see the contractor has broken the contract and should be sacked,they don’t have a clue.


Have just heard that Biffa and AMEY are the same company under different names,so why the change,so they can make more money with new contract.


If you’ll pardon the pun, that’s rubbish.

I’ve got a green wheelie bin. I’ve got an insert for my green wheelie bin. I’ve got a (quite large enough) black wheelie bin. I’ve got a food caddy. I received all the information I need about the new contract through the post in a timely manner. Since the new contract my waste has been taken away on the right day and the street left spotless. Amey… Read more »
Would Councillor Paul Fuller like to respond here as to how the contract has ‘already saved’ £1m a contract year. Surely this could only be claimed if Amey were on a fixed price contract, which I can’t believe they are as they have absolutely no control over how much waste the Island produces. ( no comments about no bins or too small bins please!)…..or is it the… Read more »