The NHS is seeking people’s views and experiences to help shape how urgent care services such as GP out-of-hours services, night nursing services and urgent treatment centres are delivered.
Urgent care services provide medical help when it is needed quickly but is not life-threatening, offering an alternative to attending emergency departments.
Why the review is taking place
NHS Hampshire and Isle of Wight is reviewing its urgent care contracts as existing agreements come up for renewal in 2028, creating an opportunity to look at how services work together and how people access care. No immediate changes to services are planned as part of this work.
A public survey and programme of engagement events are now underway to gather feedback from local communities. This work will directly influence how urgent care services are designed and delivered in the future.
What Isle of Wight residents need to know
The review covers services in Portsmouth, Southampton, and Hampshire. While Isle of Wight services are not up for renewal, feedback from island residents will help inform future service development.
This work supports delivery of the new 10 Year Plan and wider national priorities to improve urgent and emergency care, making services easier to access, more joined-up, and better able to meet people’s needs closer to home.
Dr Tom Bertram, GP and Clinical Lead for Primary and Local Care for NHS Hampshire and Isle of Wight, said,
“Thousands of people use urgent NHS services across our area every day, and these services play a vital role in helping people get the right care in the right place.
“This is a real opportunity for people to influence how these services are delivered in the future. We want to hear what works well, as well as where improvements could be made.”
Services under review
The services to be reviewed include:
- The Clinical Assessment Service that sits inside NHS111. This is where a clinician reviews your case to decide what care you need.
- Out-of-hours GP services, including face-to-face appointments and home visiting.
- Night nursing services.
A short survey has been developed to gather feedback, alongside targeted engagement sessions delivered by Action Hampshire to ensure a wide range of community voices are heard.
Reaching those who find services harder to access
Dr Bertram added,
“While many people receive timely and effective care, the NHS recognises that people’s experiences can vary and that some may face challenges accessing services.
“Feedback is welcomed from anyone who has used urgent care services, including those who may find services harder to access.
“Alongside the online survey, we are working with Action Hampshire and identifying specific groups within our communities who may already be higher users of our urgent care services, may experience language or access barriers or carers that have different perspectives on using services.”
How to take part
The survey takes approximately 10 minutes to complete, is anonymous and open until Sunday 21st June 2026.
A survey for health and care professionals to share their experiences of working within urgent care services is also available and open until Sunday 21st June 2026.
Alternative formats, including Easy Read, large print and translated versions, are available on request, alongside support to complete the survey.
Please email [email protected]
News shared by Isle of Wight NHS Trust, in their own words. Ed
