An Isle of Wight care home has been praised by a national watchdog for its kind, respectful and person-centred service.
The Care Quality Commission (CQC) has rated Magnolia House in Sandown as good overall and across five specific areas: safe, effective, caring, responsive and well-led.
Run by Trustmark Care, the home provides care for elderly people with dementia and physical disabilities.
Jackie Bates, manager at Magnolia House, thanked her staff for their commitment, teamwork and dedication which she said make a difference to the lives of residents every single day.
First inspection under new provider
The CQC said its assessment was the first for the service since its registration under a new provider and was prompted due to concerns raised in relation to the provision of person-centred care.
Staff knew residents well
Its 19th October 2026 report said,
“Staff knew people well and understood their routines, preferences, communication needs and what was important to them.
“Overall, the care provided enabled people to feel secure, included and accepted, maintain meaningful independence and receive timely support tailored to their individual needs.”
Risks and safeguarding managed effectively
Inspectors also noted that systems were in place to identify and manage risks, with accidents and incidents investigated and reviewed to reduce recurrence, and effective safeguarding.
They said staffing levels reflected people’s assessed needs and employees received appropriate training, supervision and competency assessments.
‘An ongoing commitment’
Ms Bates said,
“We are incredibly proud of what we have achieved together, but we know that providing excellent care is an ongoing commitment.
“We will continue to learn, improve and strive to make Magnolia House a special place to live and work.”
This article is from the BBC’s LDRS (Local Democracy Reporter Service) scheme, which News OnTheWight is taking part in. Some alterations and additions may have been made by OnTheWight. Ed
