Wightlink circulates briefing to councillors

Ahead of the debate at Full Council next week, Wightlink forward a presentation to all councillors highlighting factors that affect their timetabling and pricing structures.

Russell Kew:

Further to the article published yesterday by OnTheWight highlighting the motion put forward by Cabinet member Cllr Jonathan Bacon urging councillors to support the MP on ferry issues, Russell Kew, the Chief Executive of Wightlink has been in touch.

He told OnTheWight he’d provided the council with a detailed brief about the company prior to the debate at next week’s Full Council meeting.

Mr Kew said,

“We welcome debate on the important and complex issue of cross-Solent travel and have provided councillors with a detailed brief on the company and its activity to help them conduct this forthcoming discussion with all the facts at hand.

“We are happy to work with the council and the wider Island community to take on board any suggestions to help us continue to meet our customers’ needs.

“Ongoing negative publicity undermines any future investment”
He went on to say that pursuing the matter of service and fares through the Office of Fair Trading again would not be best use of public resources.

Adding,

“The Parliamentary Under-Secretary for Transport, Stephen Hammond MP, has recently commented that, in light of the plentiful sailings to and from the Island each day, there is no apparent market failure, the market remains competitive and there is no case to impose public service obligations.

“Certainly we believe that our resources are better spent in maintaining and improving our services. The Island community, our customers and our 170 Island employees would ultimately suffer if the ongoing negative publicity undermines any future investment in the company.”

Briefing presentation
Included with Mr Kew’s correspondence was a presentation setting out a number of facts about Wightlink.

We’ve embedded the presentation below for your convenience. Some of the highlights include:

  • The factors that affect timetabling and pricing structures.
  • The facts on the punctuality and reliability of the services.
  • High levels of customer satisfaction based on a recent substantial survey.
  • The contribution Wightlink makes to Island life
  • The reality of current service usage.
  • Information about the structure of the company.

Thursday, 10th October, 2013 12:58pm

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ShortURL: http://wig.ht/2bgh

Filed under: Ferry, Island-wide, Isle of Wight Council, Isle of Wight News, Top story

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92 Comments on "Wightlink circulates briefing to councillors"

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Cynic

“Well, he would say that, wouldn’t he!” (Mandy Rice- Davies 26 June 1963)

ThomasC

Sometimes an article comes along that is just SO full of lampoonable material I just don’t know where to start!

This is one of those articles!

Island Monkey
Where to start indeed. This document is Alice in Wonderland. I do hope councillor’s disbelieve most of it. This company has been consistently dishonest, it cannot tell us the truth about endless cancellations, reliability issues, its must leave your car policies and most recently, not allowing foot passengers use of its ferries at all, due to lack of capacity caused by poor management. Might I suggest they… Read more »
mat
Well no-one is going to fall for Russell Kew’s Garbage survey are they? The Indie council certainly had better not either. Maquarie/Wightlink, let’s spell it out again: Your fares are too high. Your “costs” don’t justify the prices. This is a service not a golden goose. Your timetables are inadequate. People don’t like you, they don’t believe your “surveys”, they held big Public Meetings against you. You… Read more »
Bystander

Would it help if I volunteer to take the red marks on Mr Kew’s behalf? As I realise that is the extent of most readers contribution and they will feel frustrated at being unable to vent their anger with the usual click of the mouse.

tryme

Unfortunately, Bystander, I’m finding all the time that my up-arrows for you disappear without trace, at the moment. There’s often no point me commenting (when I don’t know enough about the topic), but I like your style!

Bystander

A Council run ferry? OMG, don’t you remember when they decided to run the festival?

And that was when they were at least able to make decisions, now they can’t even make decisions about making decisions without a tick-box consultation being involved.

woodworker

Says the person who moans whenever they think the council have NOT consulted on the smallest item.

Black Dog
Running scared Kew? Now that your friend Pugh has been despatched from the council and you have backed yourself in a corner with nowhere to go you grasp the last chance to survive by saying adverse publicity will harm the company. Surely you mean harm you in the eyes of your paymasters? DEAD MAN WALKING MR KEW Elected members remember who elected you and why? This ferry… Read more »
Mark Francis

Kew, Pugh ? Where’s yer mate Barney ?

Bystander

Pugh crew,
Balmy Rus Kew,
Turner’s Tory club

Mark Francis

ay thenk yow…

woodworker

“Certainly we believe that our resources are better spent in maintaining and improving our services.”

Yet you have cut services consistently over the last 12 months, so in what way are you improving services, and why should the OFT not investigate your company when you are making such blatantly dishonest statements as you have here?

If you don’t want negative publicity, improve customer service instead of cutting it.

Bystander
Turner is trying to involve you all in his fight with Pugh, and he sees this as part of it. It’s a shame that he kept so quiet when Pugh was actually reeking his reign of terror against the Island, when he could have made a vast difference if he had just of spoken out. You are just pawns in his game and the game is already… Read more »
Mark Francis

It’s not the service I am dissatisfied with it’s the prices.
What does “the market remains competitive” even mean?
I suppose I could always choose to go to France for the same or cheaper price – trouble is I don’t bl**dy live in France.

Eddy Yacht
I imagine Mr Kew to be a pretty good Businessman to get to be Chief Executive of Wightlink. Also, I would expect him to be looking after his business’ interests first and foremost. He must be keenly aware that his company’s image could do with a boost. At least here! Therefore, I would imagine it’s only a matter of time until he himself or another spokesperson starts… Read more »
Man in Black

I seem to remember James Fulford, the former CEO at Red Funnel, regularly used to engage with readers here and customers on Twitter.

Cynic

I can understand why a CEO might consider writing in a hostile blog would be lose-lose PR for his/her company.

Inevitably he/she would encounter fierce criticism of the company’s policies that could spin into a viral attack that would be difficult to defend.

(Look what happened to BT’s AndrewCampling recently about the Supafast project and who now , it seems, abstains from the discussion- perhaps wisely.)

mat

Very glad On The Wight has not compromised itself as Wightlink has sponsored advertising space on this site.Well done Sally.

mat

Its time to remove Russell Kew from his various influential positions on the Local Enterprise Partnership and the Chamber of Commerce. He never supports the island and he and Pugh gave away funding to Fareham college instead of the Island to serve their own interests.he won’t be supporting Ian Stevens when negotiating Area Assisted Status or the allocation of strategic funding.

tryme

Yes Man in Black, I got a good impression of James F. from that.

mat

Did you know that Rupert Murdoch has worked closely on large business transactions on a wide remit involving communications and transport with Macquarie bank for many years?

Just imagine Murdoch running our papers and our ferries.

Thomas

Australian Maquarie Bank is known in the media as “The Vampire Kangaroo”

Thomas

Sorry Macquarie

Bystander

No report on Wednesdays meeting of the Full Council then OTW? I hear Jonathan Bacon is still licking his wounds.

steve s

Dear Simon and Sal,
I regret that I’ve finally seen enough of this fellow’s drivel. If you ever decide to ban him, please let me know. I’ll come back. Many thanks.

Mark Francis

For goodness sake – leave the guy alone

Black Dog

Oh dear Steve S, has he touched a nerve? Why was the Wightlink subject matter not debated on Wednesday?

Bystander

I am Spartacus

Spartacus

No, I am Spartacus…

:)

Cynic

OK- which of you is really UKIP’s Nigel Farage who claimed that HE was Spartacus in Brussels on 30 Han 2008? :-))

see minute 01:23 in http://www.youtube.com/watch?v=oZC3KbCt7XE

Bystander

So Spartacus is he commenting or not? He said he wasn’t then proceeded to make another comment 16 minutes later.
Perhaps he has only thrown some of the toys out of the pram.

I also heard that Steve didn’t want constructive discussion on Wednesday night as he just wanted to vote through his own groups motion and amendment and have no open debate via scrutiny. And argued the point.

Mark Francis

I’m Spartacus and so is my wife.

tryme

I am Sparticus’ wife

retiredhack
@steve s: Steve, if Bystander is talking drivel, and he may well be, surely you should be rebutting it rather than walking away. Jonthan Bacon’s resolution to Full Council inculded a clause supporting Andrew Turner’s approach to the OFT. That part of the resolution wasn’t supported. It’s not entirely clear from the County Press’s report, but one of the consequences of that seems to be that the… Read more »
steve s

Thank you Retired Hack. I appreciate your input.
The Wightlink subject matter was discussed for (I think) about an hour on Wednesday.
Jonathan was happy with the amendment.
Bystander’s drivel isn’t limited to this thread, nor indeed to Onthewight.
I am very happy to engage with people who are looking for a constructive discussion.

tryme
I think Bystander talks in a straightforward way, and not drivel at all. That is a personally denigratory thing to say, and doesn’t tell us anything except that Steve is upset. I don’t know what Bystander’s sources are or aren’t, but Steve is giving him a lot of credence if his views are important enough for him to leave OTW instead of easily shooting them down –… Read more »
Bystander

Thanks Tryme, my source was someone who attended the public meeting.

tryme

The proper enormity of a local leader inviting the managers of a democratic forum to ban a contributor because he is disagreed with, is just dawning on me….

jonathan bacon
I have just caught up with the comments on here. Neither Bystander’s source nor the County Press reported the debate accurately. A good result was achieved in that the crossing providers are now communicating with the Council and formal public scrutiny of cross solent services will now take place with a view to trying to ensure the service provided on all routes is the service the Island… Read more »
tryme
This level-headed and clear account is what we like to see from Indies. We have had consistent examples from Phil and Jonathan, and hopefully Steve will get the knack and rise above feeling riled. Their valuable info can be dropped into us without their then having to engage with individual posters. Apart from anything else, they are far too busy. But their link with us provides an… Read more »
Bystander
Thanks Jonathan, although to dismiss other accounts as inaccurate in favour of your own is in itself partisan. You had firstly not voted or Reg B’s similar amendment wanting public debate. Was the reason you didn’t  want the debate to go to go before scrutiny solely because it was a Tory amendment? It was only pushed through by fierce debate and the indies finally caved in, as… Read more »
retiredhack

Thanks, Jonathan. For me, that’s a clear and factual explanation of what happened, and fills in some large holes in the CP’s account. It’s exactly what we need here.

sam salt

Many thanks Jonathan for a clear and precise report of the debate.

tryme
I’m not answering for Jonathan of course, Bystander, but I would say that we are all entitled to suggest that others’ accounts are inaccurate, and Indies don’t have to agree with everyone in a wishy-washy kind of way. We would dislike that as much as we do predictable and childish inter-party tit-for-tat. The other think I’d say is that it can be a good thing that someone’s… Read more »
Bystander
Had the Tories not have fiercely debated Johnathan’s motion would have been passed and it was a stance which would have cost the Island millions going to the OFT. For a debate to take place the motions being debated do not have to be polarised, black and white issues, they should surely be considered first. We will all have the opportunity to hear the debate for ourselves… Read more »
tryme

Do you know how soon the minutes are normally put on the website?

Bystander

No, a week or so I think, the audio is available by clicking on the various blue links in the minutes.

Bystander
Oh and the applause was the Tories clapping the defeat of Jonathon’s motion to refer to the OFT and have no open debate and scrutiny. The Indies applauded as well when their cabinet members finally submitted after an hour. Ian Stephens amendment took out the OFT, due to pressure from affected island stakeholders and the Tories amendment called for open & transparent debate and scrutiny, which the… Read more »
tryme
I’ll be interested to play the audio you mentioned. I’m hoping it won’t seem all about defeat and victory, winning and losing! Characterising things in these terms can become a self-fulfilling prophecy, because people get riled at being portrayed as losers, and downhill it all goes. I imagine some Tories specialise in that. If you’re being fed info, I expect you consider whether you are seen as… Read more »
Bystander
I am hardly having anything forced on me Tryme I have several contacts, and am gaining more, one of whom isn’t willing to comment here again having been ganged up on for sharing their informed views in the past. As you know I don’t let that stop me but when the Deputy leader of the Council suggests he wont comment further until I have been banned I… Read more »
tryme
Quite, I wasn’t suggesting anything could be forced on you. I meant that I’ve heard enough about misleading information being fed to people who then in all innocence disseminate it, to check with you that you are confident in your sources. In the current situation, after major indie gains in May, and the Tories wanting to justify their previous record, I bet there will be one or… Read more »
tryme

By the way Bystander, ‘being fed info’ wasn’t a criticism, but meant as a neutral description.

Bystander

@Tryme Nothing misleading about Steve’s condition of not being willing to join a conversation until I’m removed from it. Nobody engineered that did they? He is doing a pretty good job of discrediting the Indies without any external help. All is not sweetness and light within the group or the cabinet, you cant keep things like that under wraps and some aren’t even trying to.

tryme

I did comment on Steve’s unexpected remark, agree with you there. And no, all sweetness and light isn’t generally the human condition!

Bystander

@Tryme I’m not talking minor niggles here though, far from it

Man in black

When you actually know what you’re talking about why don’t you come back and join the conversation. You’re really showing your ignorance.

Bystander

Your evidence is?

Man in black

Your tanned idol is feeding you embellished accounts of what happened. How about attending a meeting yourself, or have you been banned from setting foot inside County Hall?

Bystander

@Man in black I take it this is a secondary account of yours on here. Trying to discredit me by making rascist and absurd assumptions only discredits you and as I find your comment offensive I wont be responding to you further.

Man in black
You really are showing your paranoia Bystander. This is the only username that I have used on here for a couple of years and so what if it wasn’t anyway. I don’t see how referring to someone’s tan could be construed as racist – it is not a reference about race. People tan when they spend a lot of time in the sun – down at the… Read more »
Bystander

I had no intention of responding to you again as I stated but I have just spotted this vitriol. The gentleman you are so obviously slighting happens to be a Romany which accounts for his skin colour in exactly the same way as it would if he was of Pakistani or Afro-Caribbean origin. Shame on you.

Stand by your Wayne

So the Bystander reveals that the person feeding him these untruths is of Romany decent. The only person who this fits and regularly sits in the Council Chamber is Wayne Whittle.

Did the people of Ryde who voted for Wayne Whittle expect him to be behaving in this apparent underhand way, or did they expect that he’d be putting his time and effort into representing those people?

Bystander
@ Stand by your Wayne I never said any such thing, I was defending the person on the receiving end of the cowardly racial slur as he had already been identified, given there aren’t many Wimpy bars at the beach on the Island. I know the gentleman in passing as do a great many others who do not judge a person on the colour of their skin.… Read more »
fatrob
First off, while I really do support freedom of speech, I do wonder why so many people have stopped being regular contributors (even on this unusually large thread, 17 of the comments are from one user, and 12 from another). I wonder if it’s partly due to the fact the quality of discussion has moved from being an informative (and sometimes entertaining) dialogue (that I would so… Read more »
Bystander

Another flight of fancy from yet another auxiliary account? Rally round Indies win back your propaganda machine, at all costs.

fatrob
“Another flight of fancy from yet another auxiliary account?” This is not an auxiliary account, this is the only username I have ever used. “Rally round Indies” Oh I can promise you I am not an Indie (my last vote was for one of the three main parties if you must know). “Win back your propaganda machine, at all costs.” I think, Bern, if they wanted to,… Read more »
mywifesheelsr2high

Nail on head fatrob

block8

Hear hear. Dull, tedious, petty bickering.

Bystander

The usual parliament of crows presides here as in times of crisis, or when the other side of the story is revealed, and its ugly to watch. We will see when the recording is released including the performance when Steve didn’t get his own way. In the meanwhile let the self praise commence.

fatrob
I don’t really know what that last comment had to do with anything, bystander, besides that you would prefer to cover your ears when you’ve been shown wrong. I also see you’ve cut off communication from Man in Black. Feeling on the back foot at all? On this subject I’d like to make a request for your Island Indies Radio. This one goes out to Bern in… Read more »
woodworker

Its an interesting debating tactic that Bystander has – ignore anyone who doesnt agree with his view of the world, and repeat paranoid drivel continuously. Its almost like he is trying to convince himself that what he says is true.

woodworker
oh the irony – this from someone who gets his information 2nd hand. I quite understand Steves comment above, and I am amazed it has taken this long. Frequently, when your questions are answered, you refuse to accept the answer and continue with comments which can only be described as paranoid. Meanwhile, back in the real world, Wightlink still have fares which are too high, and if… Read more »
Bystander

Seeing that the three of you have had more than enough of my drivel and bickering its strange how you are still so desperately trying to provoke confrontation.
How much do I have to pay you to stop bullying me?

tryme

There is hope, Bystander, because on the Dod ‘TOWIE’ topic, woodworker has written “Those who treat others with a bit of respect show the world how things should work”. I agree with that, and no doubt if one reads through his comments on this topic one will find the phiosophy reflected in his comments here.

Or, at least, a new leaf being turned over hereon in.

woodworker
Its because Ive had enough of it that I am questioning it. Its the same thing continuously, over and over again. You ask questions, dont like the answers, and try to tell people and councillors that they are making some sort of political statement. All they are doing is answering your question. No-one promised that you would like the answers. If you really think it is bullying… Read more »
Bystander

Change the record

woodworker

Oh the irony…

fatrob
You could always change the record for us, right, being the dj and that. I do feel quite sorry for you though, watching this discussion feels like sitting in an abattoir. I guess this is what happens when you become so desperate to spread your bile and filth around. On that note, I’ll put another request for your radio station if you don’t mind – I’m looking… Read more »
Bystander

Thats exactly what it was woodworker. irony. Half your problem is you have no sense of humour whatsoever and the other half is you do exactly what you accuse others of doing, all of the time. If you really are a teacher I pray its adults you teach. As for fatslob, bye now I think I’ve heard enough for today.

woodworker

Ahh, taking refuge behind ridiculous accusations… again.

Grow up Bystander. Its just getting old now.

tryme

What very unpleasant and unnecessary behaviour from woodworker and fatrob, and with what relish it is being carried out. Reflects very badly on both of you.

fatrob

I’m deeply sorry, Tryme. I guess I just can’t compare to the gentlemanliness of Bystander.

Yours truly, Fatgob, Fatcoward, or whatever I’m being called today.

woodworker
What very unpleasant and unneccessary behaviour from Bystander… Refusing to believe what councillors tell him, accusing councillors of being economical with the truth (never directly of course) and accusing commenters of having multiple accounts to “bully” him. Has it not occured to Bystander or his defenders that perhaps the reason people dont like his comments is because of the content of those comments? Apparently not – they… Read more »
Jonathan Bacon
I have come back to catch up following posting a comment the other day. There are some bizarre assertions in the comments here. I would invite all who are interested to listen to the recording when it is available (minutes as we know are necessarily selective). I clarified things above accurately as the recording will show (as well as showing that, contrary to the CP front page,… Read more »
tryme

Thanks for getting back to us, Jonathan. We need to keep that valuable channel open.

Bystander
As I understand it your motion didn’t contain any suggestion to make a public fact finding scrutiny meeting, neither did Ian Stephens amendment, it just took out the OFT referral and said nothing. So basically what was voted through was the opposite to your motion, even though you now say you support it. Why is it taking so long for past recordings to be published on-line? For… Read more »
Jonathan Bacon
I’m not sure as to the reason why the recordings are slow to appear. I can look into this. Please listen to the recording when it is available. As to the motion, as passed, it states; : “This Council resolves to take all possible steps it can to address this situation and, in addition, to support the Island’s Member of Parliament …” If you have been relying… Read more »
Bystander

But if your not supporting the MP’s OFT referral you really aren’t supporting him in this are you?

tryme

I wonder why Steve Stubbings was the only person attending Full Council 16.10.13, who voted against Jonathan Bacon’s proposal about Wightlink? Jonathon accepted an amendment to it, and it all seemed very reasonable.

Minutes at https://www.iwight.com/Meetings/committees/mod-council/16-10-13/minutes.pdf

It seems very odd on the face of it. I searched for an audio recording but couldn’t find where they are.

Simon Perry

It’s not obvious, but they can be accessed from the Minutes.

Where you see a blue, bold, underline next to an item number, you can click to hear the audio of that section of the debate.

Below is a screen grab that I hope is useful.

How to listen to the audio on IWC Minutes

tryme

A-ha! Thanks very much Simon.